Program Manager, Sales

The Program Manager, Sales serves as a portfolio and execution partner to Sales Executive Leadership, including the Chief Revenue Officer, while working extensively across the enterprise with leaders in Finance, Operations, IT, Marketing, and other functional areas to ensure alignment of priorities and execution of strategic initiatives. This role is responsible for driving governance, visibility, and execution discipline across a highly cross-functional Sales initiative portfolio that spans multiple business units and enterprise functions. The individual translates strategic intent into execution plans, ensures alignment across organizational boundaries, and integrates inputs from multiple stakeholders to build a unified view of priorities, dependencies, and resource allocation.

This is a highly visible, enterprise-facing role requiring strong program management expertise, analytical rigor, and the ability to operate effectively across a matrixed organization and with C-suite leadership. Success is measured by business outcomes, execution discipline across functions, and the quality of enterprise-wide alignment and decision support provided to leadership.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position In Western Washington varies between $80,000 – $125,500. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza Corp. intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

Portfolio & Program Governance

• Own Sales portfolio oversight aligned to enterprise and revenue priorities
• Establish governance structures, intake processes, prioritization frameworks, and execution standards
• Manage interdependencies, risks, and resource constraints across initiatives

Executive Reporting & Performance Management

• Develop and maintain executive dashboards (e.g., Smartsheet) tracking KPIs, milestones, risks, and dependencies
• Define and operationalize program success metrics aligned to business outcomes
• Deliver executive-level reporting, analysis, and decision-support materials

Strategic Planning & Operating Rhythm

• Facilitate annual and quarterly Sales planning and QBR processes
• Partner with Sales leadership on capacity planning, sequencing, and prioritization decisions
• Support execution of the Sales operating cadence to ensure alignment and accountability

Cross-Functional Execution Leadership

• Coordinate execution across Sales, Finance, Operations, IT, Marketing, and external partners
• Drive clarity of ownership, accountability, and delivery across multiple workstreams
• Identify and resolve execution issues, escalating to leadership as appropriate

Change Management & Continuous Improvement

• Support adoption of strategic initiatives through structured change management practices
• Identify opportunities to improve execution discipline, reporting, and portfolio efficiency
• Develop and refine best practices, tools, and standards for program execution

Performance Reporting & Analytics

• Advanced proficiency with Smartsheet or comparable portfolio/program management platforms, including dashboards, reporting, and portfolio tracking
• Experience with enterprise reporting and analytics tools (e.g., Power BI, Tableau, Jira, Microsoft Project, or equivalent)
• Strong financial acumen, including budgeting, forecasting, variance analysis, and ROI/business case development
• Ability to define and operationalize KPIs, OKRs, and executive performance metrics tied to business outcomes

Program & Portfolio Management

• Deep experience establishing and operating program governance models, including intake, prioritization, and decision-rights frameworks
• Proven ability to manage multi-workstream portfolios with competing priorities, dependencies, and shared resources
• Experience facilitating annual planning cycles, quarterly business reviews (QBRs), and executive operating cadences
• Strong capability in risk management, issue resolution, and structured escalation to executive leadership
• Demonstrated success driving cross-functional alignment and execution across Sales, Finance, Operations, IT, and partners

Executive Leadership & Influence

• Strong executive presence with ability to communicate clearly and concisely with senior leaders and C-suite stakeholders
• Proven ability to influence without authority in complex, matrixed environments
• Skilled in developing and delivering executive presentations, strategic narratives, and decision-support materials
• Ability to translate strategy into structured execution plans and measurable outcomes

The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.

• Bachelor’s degree, Project Management, Organizational Leadership, or related field required
• 5+ years of progressive experience in program, project, or portfolio management, with increasing responsibility for cross-functional or enterprise initiatives
• Demonstrated experience operating in a PMO, Strategy Office, Transformation Office, or similar enterprise execution function
• Proven experience supporting C-suite or senior executive leadership, including facilitation of executive decision-making forums and preparation of leadership materials
• PMP, PgMP, or equivalent certification strongly preferred
• Experience in healthcare, insurance, or other highly regulated industries
• Background in Sales, Revenue Operations, Go-to-Market strategy, or commercial operations environments
• Experience leveraging skills typically gained through Chief of Staff, Enterprise Program Management, or Transformation/Strategy Office roles, including strategic planning, executive alignment and program execution.
• Experience supporting large-scale organizational change or transformation programs
• Change management certification (e.g., Prosci or equivalent) strongly preferred

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.