Program Manager / Project Manager / Account Manager

COMPANY OVERVIEW

Atmosphere Commercial Interiors is one of the nation’s largest commercial furnishings providers, creating engaging and inspiring spaces that are thoughtfully tailored to our clients’ needs and business goals. We serve a diverse range of organizations—from small businesses to Fortune 500 companies—across corporate, healthcare, education, sports, and hospitality environments. Our comprehensive suite of services includes asset and order management, space planning, facility and installation services, and full project management support.

At Atmosphere, we are committed to delivering exceptional service to our clients while continuously investing in a collaborative, supportive, and rewarding work environment for our team members.

Atmosphere is part of Omni Workspace, a national platform that provides strategic leadership, operational resources, and shared expertise to a portfolio of Steelcase and commercial facility services companies. Omni Workspace’s family of distinctive brands—including Atmosphere Commercial Interiors, Aurora Procurement Solutions, Emerald Blue, Meso Built, and Turnkey Project Services—each demonstrates market leadership within its specialty while working together to deliver superior products, services, and long-term value to clients.

Being part of the Omni Workspace umbrella allows Atmosphere to combine local market expertise with national scale, enabling us to build enduring partnerships and deliver innovative, high-impact solutions for the organizations we serve.

WHY THIS ROLE MATTERS

This role is designed for individuals who want to go beyond managing tasks and own the success of a client program end-to-end.

As a Program Manager, you will operate across both project execution and program leadership, with direct impact on delivery performance, client satisfaction, and overall program success. This is a high-impact opportunity to:

• Lead complex, multi-project programs
• Drive execution quality and operational performance
• Partner closely with sales to support client success and growth
• Build toward expanded leadership responsibilities over time

PRIMARY FUNCTION

Program Manager is responsible for supporting the sales effort by managing Client(s) program requirements. This includes providing direction to internal and external partners to ensure deliverables are met.

This role operates as both a program leader and a hands-on project manager, balancing strategic oversight with direct execution based on client needs and workload.

This role partners with clients to identify, develop, and execute program expectations, overseeing the success of multiple connected projects while guiding team priorities and communication.

The Program Manager partners closely with an Account Executive, who owns the client relationship and growth strategy, while this role owns program execution and delivery performance.

PRINCIPLE DUTIES AND RESPONSIBILITIES

While this job description accurately represents the current primary duties of the role, functions and responsibilities may evolve based on business needs.

Program Management

• Partner with sales and clients to define and implement program expectations
• Align resources and partners to deliver efficiently, with strong cost and quality control
• Monitor program performance and provide reporting to internal and external stakeholders
• Manage service partners, inventory programs, and operational workflows
• Oversee financial aspects including design and project management time, and support billing reviews

Client Engagement

• Participate in client meetings to understand business needs and drivers
• Partner with Account Executive to support program success and identify growth opportunities
• Deliver executive summaries highlighting performance, value delivered, and recommendations

Project Management & Delivery

• Lead execution of projects within the program, acting as a hands-on Project Manager
• Manage projects from kickoff through closeout, including planning, scheduling, and coordination
• Facilitate key meetings and establish clear roles and expectations
• Monitor progress, risks, and issues; act as escalation point and drive resolution
• Manage budgets, pricing coordination, and cost tracking at the project level
• Coordinate internal teams, vendors, and contractors to ensure seamless delivery
• Ensure compliance with defined processes and best practices

Planning & Coordination

• Develop and manage project schedules, delivery sequencing, and timelines
• Communicate updates, requirements, and risks to all stakeholders
• Partner with Installation Manager and project teams to ensure smooth execution
• Resolve issues in real time during project delivery

Project Closeout & Quality

• Lead punch list walkthroughs and ensure completion of all action items
• Confirm documentation, communication, and final client sign-off
• Drive consistency and continuous improvement

Team Leadership

• Mentor and support development of team members
• Reinforce accountability, consistency, and execution standards
• Set direction for team members and ensure alignment to program priorities and resources

SUCCESS MEASURES

• Client Satisfaction & Retention – Strong relationships and repeat business
• Program Execution – Operational consistency, on-time delivery and reduced project risk
• Financial Performance – Effective cost management and margin alignment

ANNUAL PERSONAL GOALS (BONUS PLAN – PERSONAL GOALS COMPONENT)

• Client Satisfaction – Maintain an average client satisfaction score of 4.5/5 or higher across assigned programs/projects and complete documented quarterly check-ins for all key accounts.
• On-Time Delivery – Deliver 90% or more of assigned projects and major milestones on time, with schedule risks communicated to stakeholders within 48 hours of identification.
• Project Margin Performance – Achieve or exceed approved gross margin targets on 85% or more of assigned projects, with timely escalation and action planning for any project trending below target margin.
• Process Improvement – Implement at least 2 measurable process improvements annually that improve delivery efficiency, reporting, communication, or quality, with documented results.
• Leadership & Development – Mentor at least 1 team member during the year and lead 2 internal training or best-practice sharing sessions to support team consistency and capability development.

CORE STRENGTHS / ATTRIBUTES

• Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player.
• Strategizes and Problem Solves: Problem solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions.
• Execution Management: Works quickly to get things done; uses resources effectively; detail oriented and a high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for Results and fosters a sense of urgency.
• Resilient and Adaptable: open to new experiences to develop skills and ability to work in a fast paced, continuously evolving role.

WORKING RELATIONSHIPS

• Internal: Sales, Design, Project Management, Finance, Operations
• External: Clients, vendors, contractors, service partners