Program Manager of Day Supports

Why Join Our Team

We are more than just a workplace – we are a community built on our core values
suPPort: Our responsibility as human beings is to support ourselves and one another.
eQuity To participate in community is to have active citizenship. To be participating citizen, one must have opportunities which are equitable, which accommodate the differences all human being have.
aCCeptance: One of the most vital components of having a quality of life is love. It’s okay to tell someone you love them; more importantly, it’s okay to show them. To accept another for who they are and what makes them human can be a most validating experience; it is self-empowering.

Benefits

• Health Coverage: Medical, Vision, Dental, and Life Insurance for employees working 30+ hours/week.
• Telehealth Services: Employer-paid access for all employees, regardless of hours.
• Voluntary Benefits: Including Accident, Disability, Legal, Identity Protection, and Pet Insurance.
• 403B Retirement Plan: Secure your financial future.
• PTO & Holidays: Generous time off, including your birthday!
• Employee Perks: Discounts on wireless plans, entertainment, dining, travel, and more.
• Financial Support: Bi-weekly stipends for eligible cellphone and transportation expenses.
• Education & Development: Tuition reimbursement and career advancement programs.
• Wellness Support: Access to the Employee Assistance Program.
• Referral Program: Earn rewards by promoting our inclusive workplace.

Position Overview

The Program Manager provides oversees the day-to-day operations of the Day Habilitation and Career Supports programs, to ensure the safety and well-being of all members.

• Day-to-Day Program Operations: Manage the daily operations of the day habilitation program/sites. Handle incident management, site development, and vehicle requirements. Ensure employee performance meets program standards, program development and other operational needs.

• Supervision and Compliance: Provide overall supervision for individuals receiving services and the staff delivering those services. Ensure documentation and compliance for all program operations Track professional development and required training for staff. Oversee billing, employee evaluations, program purchases, and financial transactions. Monitor participant satisfaction surveys and address program issues. Collaborate with program coordinators to develop and manage individualized habilitation plans.

• Monthly Review and Enrollment Conduct monthly reviews of services provided to program participants for accuracy and regulatory compliance. Assist in the enrollment process, facilitating required paperwork.

• Systems Management: Maintain systems for monitoring service units, revenue, and staffing levels. Establish and maintain 24-hour emergency contact procedures Ensure documentation of services meets regulatory requirements. Foster independence among individuals served. Maintain effective communication with families, friends, and other service providers.

• Outreach and Recruitment: Conduct outreach to recruit new program members. Evaluate and support their development to enhance service implementation.

• On-Call Responsibilities: Be available on-call as needed to address program-related issues.

• Member Service Provider Involvement: Engage with each member's service providers, both on-site and off-site.

• Staff Management: Schedule, supervise, coordinate, and evaluate the activities of support staff. Conduct monthly staff meetings and required training.

• Supply/ Financial Management: Oversee purchases, usage, storage, and maintenance of supplies. Manage financial aspects, including petty cash, staff activity fees, purchases, and snack cart operations.

• Communication with Families and Members: Maintains open communication with families and members. Report progress and identify areas of concern.

• All other duties are deemed necessary by the supervisor.

Job Skills

• Communication and Collaboration: Promotes open communication within the team, resolves conflicts constructively, and ensures effective collaboration to achieve team objectives.

• Decision-making and Problem-Solving: Makes sound decisions that balance team needs with organizational goals. Delegates problem-solving tasks while providing guidance.

• Adaptability and Flexibility: Guides the team through organizational changes, fostering resilience and adaptability among team members.

• Organizational Effectiveness: Oversees operational workflows within the team, ensuring effectiveness in achieving objectives and meeting deadlines.

• Quality of Service: Monitors team performance to ensure compliance with quality standards and emphasizes achieving person-centered outcomes.