Program Manager- Level 1 Care Management (Nashville, TN)

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Program Manager- Level 1 Care Management (Nashville, TN)

Department: Care Management

Reports to: Facility Administrator- Metro

JOB SUMMARY:

The Program Manager of Intensive Services provides leadership, supervision, and support to our Intensive care management services: PACT, CTT, CCFT, and ICC.

RESPONSIBILITIES:

Position Responsibilities:

• Provide direct supervision to Care Management Supervisors for each Level 1 care management program at Metro Campus. Supervision includes but not limited to in-office meetings, ride-alongs, and chart audits.
• Provide leadership, coaching, and support to all Level 1 care management teams across the agency.

• Monitor and ensure program protocols/policies and procedures are carried out.

• Conduct planning sessions and meetings with teams as required by the Agency and as needed.

• Promptly address team concerns and work to obtain resolution.

• Responsible for on-site consulting with Office Coordinator, Facility Administrator, and Care Managers as needed or assigned.

• Provide support and consultation for care managers with consumers in crisis situations.

• Ensure consumers are seen upon admission and discharge from the hospital, diversion services, or residential treatment facilities.

• Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.

• Review care management documentation to ensure this documentation is individualized and meets consumer’s needs and shows medical necessity for continued service.

• Ensure consumers are provided with efficient transitions within the Agency and in the community.

• Assist teams with referral and linkage to community resources and advocate for consumers when necessary.

• Meet regularly with Facility Administrator for supervision.
• Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings.

• Participate and facilitate in special staffings for Consumers as needed and/ or requested.

• Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings.

• Counsel care manager supervisors on performance and complete scheduled performance appraisals. Ensure care management staff complete scheduled performance appraisals distributed by Human Resources.

• Collect and monitor completion of clinical documentation as outlined in Agency policy and procedures, (i.e., hospital, 90-day housing review, etc.).

• Collect and review all appropriate documentation for payroll and financial reimbursement and submit to Accounting Department in a timely manner.

• Interpret necessary agency reports, use them to monitor outcomes of assigned care managers as outlined in Agency policy and procedure manual.

• Assist in the hiring of Care Management staff.
• Ensure timely and appropriate documentation as required by the Agency.

• Develop and maintain community relations through prompt follow-up with contacts.
• Team Leadership and Collaboration

Other Responsibilities:

• Ensure compliance with corporate training policies, safety regulations, and practice standards.
• Stay informed of industry trends, best practices, and advancements in education.
• Comply with all Corporate Compliance policies, practices and procedures.
• Responsible for attending all mandatory in-services, continuing education and annual health requirements.
• Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director.
• Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator.
• Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.
• Provide leadership to others through example and sharing of knowledge/skill.
• Follow all policies and procedures set by the Agency.

REQUIREMENTS:

Essential Skills and Experience:

• Master’s degree (M.A., M.S.) in a health-related field.
• Experience in a mental health setting preferred.
• Bachelor’s level in a health-related field with a minimum of 6 months care management team leader experience or 1+ years of care management tier experience.
• Excellent oral and written communication skills
• Excellent organizational, critical thinking, interpersonal, and time management skills
• Ability to work well independently and in a fast-paced environment
• Proficient in using relevant technology, including Microsoft Office Suite tools, Google Docs, and database systems
• Ability to work with diverse personalities with a team-first mindset
• Ability to build effective relationships with a variety of organizations
• Excellent leadership, communication, and stakeholder engagement skills.

Essential Requirements for the Position:

• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Cell Phone

ABOUT YOU |CORE SKILLS:

Core Competencies:

Leadership Skills

• Ability to lead by example
• Ability to make sound decisions quickly and decisively
• Ability to motivate staff
• Ability to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengths
• Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times
• Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability

Team Oriented

• Assist teammates as needed
• Creates and maintains a climate in which teammates want to do their best
• Can quickly find common ground and solve problems for the good of the team

Interpersonal Skills

• Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic

Customer Service

• Internal & external customer service indicative of mutual respect & trust

Joint Commission Competencies:

• Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.
• Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.
• Appropriate use of Therapeutic Options De-escalation and Restraint.
• Appropriate Triage Disposition for supported by clinically based rationale.
• Professional and complete communication and coordination of care.
• Appropriate use of Therapeutic Options De-escalation.
• Actively participates in consultation process.
• Maintain timely availability for calls through appropriate logging in and logging out.
• Establish further care by scheduling and completing follow up calls.
• Complete all clinical documentation in specified time periods.
• Complete all Crisis Management System documentation in a timely manner.
• Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.
• Demonstrates appropriate infection prevention and control through proper hand hygiene.
• Demonstrates evidenced informed practice related to substance use disorders.
• Demonstrates evidenced informed practice related to clinical care of children and youth.

Reporting to this Position:

• Intensive Care Management Supervisor- Adult
• Intensive Care Management Supervisor- C&Y

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. The Associate must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.undefined

BENEFITS:

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.