Program Manager – Infrastructure & Operations Portfolio

Brown & Brown is seeking a Program Manager – Infrastructure & Operations Portfolio to join our growing team in Daytona Beach, FL; Plano, TX or Remote for the right candidate.

The Program Manager for Infrastructure & Operations (I&O) is responsible for the planning, governance, and execution of a portfolio of enterprise technology initiatives that modernize, stabilize, and enhance the organization's infrastructure and operational capabilities. This role oversees programs spanning cloud services, networking, end-user computing, IT service management, and operational excellence, ensuring initiatives are aligned with business priorities, technology strategy, and operational objectives.

This role leads and develops a team of Project Managers, providing strategic direction, governance, coaching, and escalation support to ensure consistent execution and delivery across the I&O portfolio. In addition to portfolio and people leadership responsibilities, this role directly manages complex, high-impact infrastructure and operations initiatives that are critical to the organization's technology strategy and operational objectives.

How You Will Contribute:

Portfolio & Program Leadership

• Own and manage the Infrastructure & Operations project portfolio, ensuring alignment with enterprise strategy, technology roadmaps, operational priorities, and resource capacity.

• Lead large-scale programs and transformations, including cloud adoption, data center modernization, network transformation, endpoint management, disaster recovery, operational resilience, and ITSM initiatives.

• Partner with leadership to assess portfolio capacity, resource allocation, and delivery priorities across Infrastructure & Operations initiatives

• Establish portfolio governance, executive reporting, and decision-making frameworks to monitor progress, risks, budgets, and delivery outcomes.

• Monitor portfolio financial performance, including budgets, forecasts, capital expenditures, and operational spending

• Drive cross-functional alignment and facilitate escalation resolution to maintain program momentum and achieve strategic objectives.

Leadership of Project Managers

• Lead, coach, mentor, and develop a team of Project Managers supporting Infrastructure & Operations initiatives.

• Provide direction, guidance, and escalation support to ensure successful project execution and delivery.

• Promote consistent application of PMO methodologies, governance practices, reporting standards, and project management disciplines.

• Conduct regular portfolio and project reviews to assess performance, resource needs, risks, and dependencies.

• Foster a culture of accountability, collaboration, continuous improvement, and delivery of excellence.

Project & Program Delivery

• Directly lead complex Infrastructure & Operations projects and programs, including cloud migrations, infrastructure modernization, network transformation, disaster recovery, endpoint management, and ITSM initiatives, through the full project lifecycle.

• Define project scope, objectives, success criteria, milestones, budgets, resource requirements, and delivery plans in partnership with business and technology stakeholders.

• Develop and maintain project plans, RAID logs, communication plans, executive status reports, and other project governance artifacts for assigned initiatives.

• Provide delivery of leadership and oversight for projects managed by other Project Managers, ensuring alignment with portfolio priorities, governance standards, and organizational objectives.

• Coordinate cross-functional teams, vendors, and stakeholders to manage dependencies, mitigate risks, resolve issues, and drive successful outcomes.

• Evaluate trade-offs between cost, complexity, operational impact, risk, and business value to support effective decision-making.

• Ensure initiatives are delivered in accordance with enterprise architecture, security requirements, operational standards, and service-level objectives.

Cross-Functional & Executive Collaboration

• Partner with technology, business, finance, security, compliance, and operations leaders to align initiatives with organizational objectives.

• Build strong stakeholder relationships and provide clear executive communication regarding portfolio health, risks, decisions, and outcomes.

• Support portfolio planning, budgeting, forecasting, and governance activities across Infrastructure & Operations.

Risk, Compliance & Change Management

• Identify and mitigate risks related to operational stability, security, compliance, and technology delivery.

• Ensure programs adhere to governance standards, change management processes, and operational policies.

• Serve as the escalation point for portfolio-level risks, issues, and cross-functional conflicts.

• Partner with Security, Compliance, and Audit teams to support regulatory and governance requirements.

Operational Readiness & Transition

• Ensure infrastructure solutions are successfully transitioned into operational support through documentation, training, and knowledge transfer.

• Validate operational readiness, including support models, monitoring, service management processes, and recovery procedures.

• Coordinate transition activities with Engineering, Operations, and Service Desk teams to ensure service continuity and adoption.

• Conduct post-implementation reviews and incorporate lessons learned into future initiatives.

Skills & Experience to be Successful:
Required

• Bachelor’s degree in computer science, information systems, engineering, business, or related field.

• 8+ years of experience in IT program or portfolio management, including experience leading Infrastructure & Operations initiatives.

• Experience managing multiple concurrent projects, programs, or portfolios with cross-functional dependencies.

• Experience leading, mentoring, or developing Project Managers and delivery teams.

• Working knowledge of infrastructure and operations disciplines, including cloud services, networking, compute, storage, endpoint management, IT service management, and operational support models.

• Strong leadership, communication, stakeholder management, and organizational skills.

• Experience with portfolio governance, executive reporting, budgeting, and resource planning.

• Demonstrated ability to manage competing priorities in complex, fast-paced environments.

Preferred

• Experience leading enterprise infrastructure transformation or modernization programs.

• PMP, PgMP, PfMP, PMI-ACP, or similar project, program, or portfolio management certification.

• ITIL certification or experience working within ITIL-aligned environments.

• Experience with Azure, AWS, or hybrid cloud environments.

• Experience with portfolio management (PPM) tools and enterprise governance frameworks.

• Experience supporting organizations undergoing significant technology or operational transformation.