Program Manager I, Prevention and Youth

POSITION: Program Manager I, Prevention & Youth
DEPARTMENT: Community Wellness Department (CWD)
REPORTS TO: Senior Program Manager
LOCATION: Native American Health Center, Inc. (NAHC)
WORK HOURS: Full Time, 40 hours per week, 100% FTE
STATUS: Non-Union, Exempt

POSITION SUMMARY
The Community Wellness Department’s program goals include maximizing the quality of the member experience and clinical outcomes. This is achieved through an integrated, team-oriented, strengths-based holistic healthcare approach. CWD incorporates prevention, community-engagement and cultural-competence, and integration of behavioral health treatment with a particular focus on the local urban Native American community. This approach allows staff and trainees to develop their skills and creates an environment conducive to professional growth and intercultural proficiency.

The Program Manager I (PM I) provides management, support, and implementation of grants within the Community Wellness Department, across multiple sites, and may include supervision of staff members to execute a scope of work. The incumbent plays the primary role in the development and implementation of site programming to ensure attainment of successful internal and grant outcomes including improved community access, system navigation, program sustainability and integration of services. The PM I is responsible for facilitating implementation and delivery of culturally-based prevention activities and afterschool learning curriculum, including groups, cultural activities, and linkages to traditional knowledge and resources across both NAHC sites and with
collaborating partners. Additionally, the PM I will be responsible for supervision, leadership, and guidance to the CWD team and oversight of youth engagement and program development. This might also include supervision of volunteers and interns, financial management, event planning, and strategy development.

The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

DUTIES AND RESPONSIBILITIES:
1. PROGRAM MANAGEMENT: Responsible for envisioning and facilitating development of a program team, articulating its goals and strategy, and reporting
on its outputs.
2. Work with community and staff to determine unmet community services and program needs. Develop new funding, processes, curriculum, projects and
approaches in response. Facilitate community advisory councils and use information to inform work.
3. Communicate and collaborate with senior stakeholders to integrate and align CWD services across other NAHC departments and ensure compliance with
department, agency and funding agency regulations.
4. Analyze and improve workflow processes for the program.
5. Develop annual program work plans in achievement of the program goals and grant deliverables
6. Manage all administrative functions connected to program area; including mandatory reports, supervision notes, and funder needs.
7. Adhere to NAHC administrative policy and procedures for check requisitions, travel requisitions, petty cash, etc.
8. Coordinate project staff through regular meetings and communications.
9. Proactively plan for audits, site visits, and reporting. Review audit agenda and materials, collect necessary documents and collate information in a presentable manner.
10. Provide coaching, mentorship and training opportunities to staff within your program area on an ongoing and regular basis. Ensure staff stay current on latest programming trends and best practices.
11. Address performance issues with staff in a proactive manner consistent with NAHC policy and procedures. Provide training opportunities and corrective
actions to improve performance and build staff capacity.
12. Ensure meaningful participation by family, youth, and community members in prevention and evaluation processes via design, interpretation, and
dissemination of findings.
13. Represent the program in meetings, task forces, and partner collaborations.
14. Work in concert with Research and Evaluation team to ensure that all required data strategies, collection, and documentation of program objectives and
outcomes occur.
15. Assist in creation and implementation of methodologies, process improvements, and evaluation action plans to improve program operations, outcomes, and quality.
16. Work in concert with the Communications Team to ensure the social media and outreach strategy objectives are met. Develop compelling campaigns to further expand and promote services and visibility.
17. Responsible for promoting community events, groups, and other activities across multiple sites, across NAHC, and at outreach events.
18. Responsible for timely and accurate reporting and documentation of community events, groups, and program activities for regular reports to leadership and funders.
19. Coordinate activities with collaborating agencies involved in federal, state and local projects and workgroups aimed at policy change in community health.
20. Serve as a representative of NAHC to grant funders and community stakeholders
21. Work with supervisor on analysis and improvement of workflow processes for the grant, analysis of staffing structure, making recommendations for program improvements and implementing changes.
22. Engage in youth-oriented initiatives as needed to advance program development and expansion.
23. Provide direct services to youth, including program coverage for member facing staff.
24. Conduct project-related community meetings, workshops and trainings as required for project direction and evaluation, and ensure that these meetings
operate in a timely and effective manner.
25. Provide leadership on program development and expansion of program activities
26. Refer participants and their families to appropriate community agencies or facilities; acts as liaison with such organizations and advocates for patients
and/or their families.
27. Manage program volunteers (i.e. outreach, YAB, Workforce Development, etc.) including development of individual learning and project plans.
28. Setup trainings and classes for staff and community members on program specific knowledge to build skills and familiarity in specific program.
29. GRANT ADMINISTRATION: Implement and manage a grant program(s), including budget oversight, implementation reporting, sustainability and evaluation support.
30. Demonstrate understanding of grant deliverables, timelines, allowable expenses, funding requirements and staff capacity; make decisions accordingly.
31. Become familiar with grant management and processes and procedures set forth by NAHC
32. Responsible for meeting project objectives, reporting and other compliance requirements.
33. Work with supervisor to ensure grant and contract compliance.
34. In conjunction with supervisor, ensure contract project budgets for the grant are managed in compliance with funders and agency guidelines.
35. Lead and facilitate a monthly project status meeting with key grant stakeholders to communicate client outcomes, discuss communication plans, review program timeline and performance, raise new quality improvement (QI) initiatives, monitor confidentiality and security and address changes in access/use/outcome disparities within the sub-population.
36. Identify and ensure the incorporation of culturally appropriate evidence-based practices.
37. Assist with post award annual reporting (such as renewals, continuations and carryovers), participate in relevant committees, and submit monthly Board of
Director reports.
38. Maintain regular communications with funding agencies through e-mail, telephone calls, and written reports.
39. SUPERVISION, TRAINING, REPRESENTATION & COLLABORATION: Responsible for supervision, mentorship, leadership, and guidance to staff
members on the Community Wellness Department team through supervision.
40. Attend required ongoing Program Manager meetings
41. Supervise staff on an ongoing basis to ensue your team stays on task and support growth
42. Must process and submit timesheets for hourly staff on a regular basis and

GENERAL DUTIES
1. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
2. Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
3. Resolve staffing issues and facilitate conflict resolution for staff under direct supervision. Hire, discipline, evaluate and terminate staff in coordination with the Human Resources department.
4. Foster a team environment to effectively lead and retain your staff.
5. Supervise staff on an ongoing basis to ensure your team stays on task and support growth
6. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
7. Safety: Responsible for ensuring that all duties, responsibilities and operations are performed with the utmost regard for the safety and health of all personnel involved, including themselves.
8. Safety: Take appropriate corrective actions to address matters pertaining to employee health and safety that have been brought to their attention.
9. HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA guidelines for the release and disclosure of any PHI. Will report
unauthorized use of disclosure of PHI immediately, to Site Director and HIPAA security officer.
10. HIPAA: Ensure the protection of all PHI and compliance of HIPAA guidelines
amongst staff under your supervision. Take appropriate steps to address HIPAA concerns with staff as necessary.
11. Works extremely well under pressure, meet multiple and often competing deadlines.
12. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
13. Other duties as assigned by Supervisor and Director of Community Wellness Department.