Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Manager I within PNC's Project Management organization, you will be based in Pittsburgh, PA.

The Program Manager is responsible for leading and governing complex, cross-functional programs comprised of multiple interrelated projects that support strategic business objectives. Operating within the Project Management Office (PMO), this role ensures program delivery through effective planning, financial management, governance, risk mitigation, stakeholder engagement, and adherence to PMI, PMBOK, and Lean project management principles.

The Program Manager oversees multiple concurrent projects with combined budgets exceeding $2 million and is accountable for ensuring program outcomes, benefits realization, resource optimization, and alignment with organizational strategy. This role serves as the bridge between executive leadership, business stakeholders, and project teams to drive successful program execution and continuous improvement.

Key Responsibilities

Program Leadership & Governance
- Lead the planning, execution, monitoring, and delivery of complex programs consisting of multiple related projects.
- Establish and maintain program governance structures, standards, processes, and reporting frameworks.
- Ensure program initiatives align with strategic business objectives and organizational priorities.
- Facilitate executive steering committee meetings and provide program status reporting to senior leadership.
- Drive program decision-making, issue resolution, and escalation management.

Financial Management & Planning
- Develop and manage program budgets exceeding $2 million.
- Monitor program financial performance, forecasts, expenditures, ROI, and benefits realization.
- Partner with Finance and business leaders to establish funding strategies and budget plans.
- Identify financial risks and implement mitigation strategies to maintain fiscal accountability.
- Ensure accurate tracking and reporting of program costs, resource utilization, and financial forecasts.

Multi-Project Oversight
- Manage and coordinate multiple concurrent projects within a program portfolio.
- Monitor dependencies, resource conflicts, schedules, risks, and milestones across projects.
- Ensure project managers adhere to PMO standards, methodologies, and governance requirements.
- Consolidate project health metrics into program-level insights and recommendations.
- Drive consistency in project execution and delivery practices.

Risk & Change Management
- Establish program-level risk management and issue management processes.
- Evaluate and manage inter-project risks, dependencies, and constraints.
- Lead change management efforts to support organizational adoption and business readiness.
- Develop contingency plans and corrective actions for at-risk initiatives.

Process Improvement & Lean Practices
- Apply Lean principles and continuous improvement methodologies to improve program performance.
- Identify process inefficiencies and implement standardized best practices.
- Promote operational excellence and continuous improvement across PMO-managed programs.
- Support organizational maturity initiatives related to project, program, and portfolio management.

Stakeholder Management
- Build strong relationships with executive sponsors, business leaders, technology teams, and vendors.
- Communicate program status, risks, financial performance, and key decisions to stakeholders.
- Influence and align diverse stakeholder groups toward common program objectives.
- Facilitate collaboration across departments and functional areas.

Required Qualifications
- Bachelor's degree in Business Administration, Project Management, Information Technology, Engineering, Finance, or related field.
- 7+ years of program management experience within a PMO environment.
- Demonstrated experience managing complex programs consisting of multiple simultaneous projects.
- Proven experience managing program budgets exceeding $2 million.
- Strong expertise in project financial management, budgeting, forecasting, and cost control.
- Comprehensive knowledge of PMI standards and PMBOK methodologies.
- Experience implementing Lean principles, process improvement, and operational excellence initiatives.
- Strong understanding of program governance, risk management, and benefits realization.
-Excellent communication, leadership, facilitation, and stakeholder management skills.
- Advanced proficiency with project and portfolio management tools and reporting systems.

Preferred Qualifications
- Project Management Professional (PMP) certification required or strongly preferred.
- Program Management Professional (PgMP) certification preferred.
- Lean, Lean Six Sigma Green Belt, or equivalent certification preferred.
- Experience working within enterprise PMO environments.
- Experience managing technology, business transformation, process improvement, or operational excellence programs.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leads a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy. Leads programs/projects requiring planning and communication across multiple segments, channels, or lines of business. Typically, program size may reach or exceed $10m.
• Assists with or manages the general and detailed planning stages of organizational programs; influences project decisions to achieve overall program goals.
• Monitors the program budget while working to ensure success of the program.
• Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.
• Teams with service partners to ensure seamless delivery and a consistent experience across multiple distribution channels.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Budgeting, Client Counseling, Decision Making, PMO Governance, Program Management, Results-Oriented, Stakeholder Management, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, Organizational Change Management, Organizational Leadership, Problem Solving, Program Management (M0260), Project Management

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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