Program Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities.

The role will be as a Program Manager working on the Transformation team within NFRR, Tax and Credit Reporting Operations. The key purpose of the role is to collaborate with business & support partners to deploy change in support of bank's Non Financial Regulatory Reporting (NFRR) capability which includes Transaction Reporting. Responsibilities comprise prioritizing, planning and implementing multiple and varied change initiatives which are either regulatory mandated or discretionary in nature.
The extent of the Transformation team's involvement in projects depends on the ownership, nature, scale and complexity of each. For some projects the team manages the initiative from inception through to implementation of the solution. For others, the team is accountable for just part of the project life cycle, such as production of a business case and requirements or co-ordination of user acceptance testing. In delivering a project, the team works closely with the Transaction Reporting Controls Group, Global Markets Operations functions, as well as other stakeholders including the Front Office/COOs, Technology, Finance, Compliance, Legal and Tax.

The responsibilities of the successful candidate will include the following:
• Managing small to large scale projects
• Identifying and managing project risks and issues
• Developing project schedules and milestones
• Maintaining project reporting on progress against plan and budget utilization

• Producing any other project or governance related documentation

• Meeting all global Change policies and requirements (ECM) consistently

• Running working groups and Steering Committees as required

• Managing acceptance testing in line with testing strategy where applicable
• Conducting post-implementation reviews in order to draw out lessons learnt and ensure benefit realization.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Consulting
• Problem Solving
• Program Management
• Project Management
• Reporting
• Collaboration
• Leadership Development
• Performance Management
• Presentation Skills
• Issue Management
• Oral Communications
• Process Design
• Process Performance Management

Required Skills:

• Significant experience working in project / change management
• Previous global markets / regulatory projects background
• Working knowledge of one or more of the APAC or global transaction reporting jurisdictions (e.g. MAS, JFSA, HKTR, MIFID2 etc.)
• Strong business partnering skills with individuals across the organization
• Desire to work in a dynamic and fast-paced environment
• Previous team management experience with small to mid-size teams
• Communicates clearly and concisely, verbally and in writing
• Ability to prioritize work and meet deadlines

Desired Skills:

• Manages own time well, agreeing priorities. Multi-tasks effectively, works well under pressure and meets tight and changing deadlines
• Ability to engage positively with other individuals and teams quickly to deliver project objectives
• Demonstrates a genuine interest in understanding how things work and a desire to make improvements