Program Manager - East Metro

Department: Program Services

Grade Range/Job Status: Full-time, Non-exempt (hourly)

Reporting Relationship: Program Director

Supervisory Responsibilities: Direct Support Professional and Lead Direct Support Professional

Typical Schedule: Primarily M-F. Must be willing and able to work flexible hours/days including evenings, weekends, and overnights.

Position Summary

The Program Manager directs the daily operations in a community-based residential program for adults with intellectual and developmental disabilities (and may include individuals with complex medical and behavioral support needs). Responsible for overseeing the medical, financial, social, and emotional needs of individuals served as well as day-to-day operations of the residential program including licensing & compliance. They collaborate with individuals supported, families, and interdisciplinary teams to create and deliver excellent services. Supervises direct care staff (Direct Support Professional and Lead Direct Support Professional) and ensures that services and activities comply with licensing regulations and with Hammer & NER’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations. All employees are expected to center, model and champion Hammer & NER’s core values: Person-Centered, Relational, Opportunistic and Stewardship in order to provide people with intellectual and other disabilities, the opportunity to live life to its fullest.

1. Leadership and Supervision

· Provide supervisory oversight, technical guidance, and advice to staff.

o Work unfilled shifts if necessary.

o Complete performance reviews and provide feedback to staff; take appropriate action as warranted by performance.

o Ensure that current and new personnel complete training; provide orientation according to Hammer & NER practices.

o Conduct and lead staff meetings: review plans and reports to ensure quality. Provide ongoing coaching & performance management to direct reports

· Demonstrate teamwork, cooperation and effective working relationships with individuals served, families, coworkers, supervisors, program team, professionals, and others to facilitate quality services and a positive organization reputation. Respond to any complaints or incident reports promptly.

· Lead and provide services and activities that comply with licensing regulations and with Hammer & NER’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations. Provide advocacy to protect people’s civil and legal rights. Encourage choice and independence whenever possible, fostering a positive, encouraging environment.

· Engage professionally with colleagues across the organization to maintain a collaborative working environment for all.

· Regularly meets with Program Director to discuss the needs of the program and complete the PM/PD update checklist.

2. Program Support and Administration

· Plan, implement and evaluate the programs, services and activities provided in the program.

· Facilitate the interdisciplinary team in developing plans to meet the individuals’ needs.

· As needed work direct care shifts, assisting with all areas of the individuals’ programs including, but not limited to personal cares, medication administration, daily household chores, use of personal finances and support in the community.

· Safely drive a Hammer & NER-owned vehicle, lift van or personal auto to activities and appointments around the Twin Cities and provide support for individuals’ participation in the community.

· Ensure the program’s operations comply with regulations, health, and safety.

· Manage household maintenance needs including necessary cleaning duties and schedules, care of items that belong to individual’s served, upkeep of furniture and appliances.

· Participates in program budget development and ensures operations remain within targets, including effective management of resources and monthly reconciliation of expenses.

· Maintain operating budget, authorize expenses, and request necessary maintenance and repairs for the residence and vehicle(s).

· Monitor and manage staffing budgets, schedules, payroll, and overtime.

· Prepare the program for licensing inspections.

· Participate in licensing surveys and ensure timely completion and submission of required documentation and correction orders, as well as follow up with maintenance team as needed on any work orders.

· Use required technology to maintain daily, monthly, and annual required documentation as scheduled.

3. Behavior Management

· Train, manage and lead staff to handle difficult situations effectively. Resolve minor issues when possible and escalate to appropriate leader when necessary.

· Immediately report accidents, injuries, incidents, illnesses involving people served to the appropriate parties according to policy and/or procedure.

· Follow the laws as a mandated reporter to protect vulnerable adults from abuse, neglect, and exploitation.

Essential Knowledge and Qualifications

· Four-year college degree in social services or related field and one year of full-time experience in the field of developmental disabilities to manage an ICF-MR licensed program. Or a two- year college degree and two years of full-time experience in the field of developmental disabilities or 50 hours of education and training related to human services and disabilities and four years of full-time work experience with people with disabilities to manage a waiver program.

· Prior supervisory experience preferred.

· Excellent written and verbal communication skills including fluency in English and proficiency in Microsoft Office.

· Frequently organizes multiple responsibilities at once, requiring time management, organizational and reporting skills, and proven ability to achieve assigned deadlines.

· Available to work a flexible full-time schedule including some evenings, weekends, and overnights and holidays, depending on the needs of the organization.

· Requires a valid driver's license, personal auto and driving record that meets Hammer & NER’s insurance requirements.

· Must receive an MN DHS Background study clearance.

· Must meet organizational and licensing requirements for tuberculosis (TB) screening.

· Physical requirements include lifting to 40 pounds (such as lifting a wheelchair into a van), pushing, or pulling an individual in a wheelchair or while assisting with cares. Household chores and physical cares may include twisting/turning, kneeling/squatting, and assisting with pivot transfers. Frequent participation in repetitive activities including working several hours at a time with a keyboard and monitor and laptop computer.

· Experience with and/or ability to learn to operate specialized medical or adaptive equipment, including lifting equipment.

· Demonstrated ability to respond to hazardous situations, including infectious disease or aggression.

· Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status.

This job description assigns essential functions. It does not restrict tasks an individual in this position might be asked to perform or all qualifications that may be required currently or in the future.

Benefits

• 401 (k)
• Paid Time Off
• Health Insurance (30 hours and above)
• Dental Insurance (30 hours and above)
• Vision Insurance (20 hours and above)
• Life Insurance
• Paid Training
• Disability Insurance
• Wellness Program
• Employee Assistance Program
• Parental Leave
• Health Savings Account
• Flexible Savings Account
• Access to Employee Success Coach who assists employees within their first year of employment.

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