Program Manager - Cultivating Community

Pay Range: 70K - 80K DOE

Shift: Standard Day Monday - Friday

Purpose: (General description and summary)

The Cultivating Community Program Manager oversees the 24/7 behavioral health shelter serving adults with severe and persistent mental illness (SPMI). This leadership role is responsible for program operations, safe and effective service delivery, staff supervision and development, quality assurance, and positive program outcomes. The Program Manager collaborates with State, County, community, and internal stakeholders to ensure the implementation of best practices while upholding New Narrative's mission and values. This position fosters a culture of excellence, innovation, integrity, and continuous improvement across the program.

Accountabilities: (Responsibilities of the job)

Program Operations

• Complete data tracking for program and conduct regular audits of data
• Serve as a liaison for Multnomah County staff, coordinating site reviews, audits, and certification requirements.
• Attend and actively participant in all County and State level meetings
• Manage referrals and maintain waitlist as needed, coordinating with all referring partners
• Participate in on-call phone rotation for after-hours consultation and crisis response, including on-site response when indicated
• Complete routine supply orders, ensuring all necessary resources remain available on-site, including coordination with external vendors as needed
• Closely monitor the contract’s budget, including the oversight of other card holders within the program
• Directs and participates in determining needs and assist in planning, implementing, and evaluating the program
• Maintain and update program policies and procedures as needed
• Perform other incidental and related duties as required

Staff Supervision

• Provide bi-weekly individualized supervision to all direct reports, maintaining thorough documentation in New Narrative’s electronic employee files
• Conduct timely employee performance reviews and ongoing performance improvement, coaching, and feedback
• Implements hiring, supervision, and training practices that encourage and inspire a team environment with open communication, maintaining diversity, integrity, and growth opportunities for staff. Collaborates actively with HR to achieve these measures.
• Oversee training of all staff on processes and skills necessary to provide effective service delivery
• Ensures clinical effectiveness is reached through best practices, including trauma-informed and person-centered care
• Collaborate with Clinical and Peer management to support staff with specialized roles

Core Competencies:

• Communication: Direct and concise. Keeps people informed. Listens effectively to others.
• Teamwork: Effective at working in team situations.
• Initiative/Results Orientation: Originates action. Finds ways to get things done.
• Quality: Promotes continuous improvement and accountability. Effectively utilizes data.
• Customer Responsiveness: responds well to internal or external customer needs.
• Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends.
• Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion.
• Independence: Receives no instruction on routine work; with general instruction on new assignments.
• Aptitude: Ability to comprehend and apply new ideas, processes, procedures, or training.
• Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups.
• Decision Impact: Understands the authority of this position and financial impact to the organization. Every action represents the best interest of the organization. Ability to make decisions with a broad scope of impact.
• Sensitive Information: Exposure to highly confidential information. Must maintain the highest level of discretion at all times.

Positions Reporting: (Listing of job incumbents reporting into this position)

• Case Managers
• Housing Specialist
• Peer Support Specialists
• Program Supervisor
• Direct Support Specialists

Education/Certificates/Licenses/Registration:

• Bachelor’s degree in a behavioral science field from an accredited college or university
• Maintain active CPR and First Aid Certification

Experience/Qualifications:

• A minimum of two years supervisory experience
• A minimum of two years of experience in crisis intervention, prevention, and risk management
• Knowledge of low barrier shelter programming and the SPMI (Severe and Persistent Mental Illness) population
• Understanding of mental health service delivery in a shelter setting
• Demonstrated supervisory and leadership ability
• Ability to coordinate closely with a multi-disciplinary team as well as collaborate across multiple external agencies and partners
• Excellent written and oral communication skills