Program Manager CPA

Job Summary

The Program Manager is responsible for oversight of case management activities, home development and recruitment activities, and intake/discharge coordination for their assigned office. The Program Manager will provide operational oversight and supervision to all assigned CPA staff. The position will manage and ensure service quality, documentation compliance, and will work closely with other Program Managers as needed.

Essential Duties:

Program Operations:

• Ensures compliance with all local, state, and federal laws including Pathways’ policies and procedures.
• Ensures that assigned Family Specialists complete their job duties in a timely and professional manner
• Reviews and approves Home Studies, Action/Safety/Crisis Plans, placements, subsequent placements, transfers, and discharges.
• Uploads/completes all documentation within two business days.
• Meets regularly with Family Specialists to discuss caseloads, service provision, and documentation compliance.
• Provide supervision for all assigned staff. Supervision needs will be evaluated based on experience, minimum standard requirements and the needs of the staff.
• Attends court hearings as needed.
• Facilitates monthly staff meetings.
• Develops professional relationships with other peers in the field such as DFPS representatives, private agencies, and supporting agencies.
• Responds to inquiries from regulatory bodies in a timely manner.

Quality Improvement:

• Regularly audits client and family records and provides feedback to staff.
• Reviews PMET data quarterly.
• Continually assesses the need for training, keeps supervisor informed of all quality of care issues. Selects and orchestrates regular training opportunities for assigned team.
• Collaborates with Performance Improvement staff in all program development and improvement efforts.