Program Manager - Coordinated Entry

Principal Duties and Responsibilities

• Manage the daily operations of the Coordinated Entry System and shelter access process, ensuring consistent implementation of established policies, procedures, and best practices.

• Oversee intake, assessment, prioritization, referral, and placement processes to ensure equitable access to shelter, housing, and supportive services for all eligible households.

• Coordinate community shelter access efforts, including emergency shelter referrals, diversion services, and waitlist management to maximize available resources and reduce barriers to entry.

• Facilitate collaboration among homeless service providers, housing organizations, behavioral health agencies, domestic violence providers, and other community partners to ensure coordinated service delivery.

• Provide leadership and technical assistance to participating agencies regarding Coordinated Entry standards, assessment tools, prioritization policies, and referral protocols.

• Monitor system performance and utilization data to identify trends, gaps in services, barriers to access, and opportunities for system improvement.

• Ensure compliance with HUD, Continuum of Care, Emergency Solutions Grant (ESG), and other applicable regulations, standards, and reporting requirements.

• Develop, implement, and maintain policies, procedures, and training materials related to Coordinated Entry and shelter access operations.

• Lead regular case conferencing, prioritization, and by-name list meetings to support housing placement efforts for individuals and families experiencing homelessness.

• Review and analyze homelessness system data, prepare reports, and present findings to leadership, funders, governing bodies, and community stakeholders.

• Oversee quality assurance activities, including data integrity, assessment consistency, referral outcomes, and participant experience.

• Identify and address disparities in system access and outcomes to promote equity and compliance with fair housing and nondiscrimination requirements.

• Serve as the primary point of contact for Coordinated Entry and shelter access inquiries, complaints, provider concerns, and system-related issues.

• Support strategic planning efforts related to homelessness response, shelter utilization, housing navigation, and community-wide system performance goals.

• Supervise, train, and evaluate assigned staff, volunteers, interns, or contracted personnel, as applicable.

• Foster strong relationships with community stakeholders, governmental entities, funders, and advocacy organizations to strengthen the local homelessness response system.

• Participate in Continuum of Care committees, workgroups, and community planning initiatives related to homelessness, housing stability, and system coordination.

• Perform other related duties as assigned to support the mission and objectives of the organization and community homelessness response system.