Program Manager

Position Summary:

Responsible for the successful development, implementation, schedule, and cost performance of major Aerospace customers, in accordance with contract requirements and company policies, procedures and guidelines.

Acquires follow-on business associated with areas of responsibility and supports new business development by leading major proposals personally, or through subordinate program/project managers. Assists in proposal process and coordinates with sales when required. Performs analysis for contract reviews with various software. Develops Quality Assurance Programs for all products and services. Develop and deliver required contract, departmental, project and/or financial reports.

Essential Duties and Responsibilities include, but are not limited to:

• Provide clear objectives and direction in line with project/program scope

• Maintain accurate reporting of program and project performance, including external customer scorecards and survey results to drive improvements within team

• Drives accountability for performance to key objectives

• Coordinate resource sharing with scheduling

• Conduct lessons learned review with team

• Improve profitability

• Negotiate with customers for expedites and change order costs

• Review make/buy decisions within program/projects to support cost and/or schedule

• Identify and manage cost reduction initiatives including material, labor and tooling savings

• Lead technical inquiries to understand and improve quality issues

• Resolve customer related delays

• Solve customer problems and meet their needs

• Negotiate with customers regarding purchase order placement, quote determination, lead times, tooling, digital data, pricing, contracts, shipment dates, and delivery reports, etc.

• Communicate with customers to verify orders, define and make targets accordingly

• Serve as primary customer point of contact for on and off-site visits

• Increase total order volume

• Prepare and present program review and marketing information to customers

Build customer relations through regular customer contact

• Conduct analysis of customer potential and present recommendations to management

• Identify and resolve potential risks

• Ensure programs are adequately resourced: materials, tooling, personnel, customer-provided items, outsourced items

• Other duties as assigned

Qualifications:

• Experience and Education:

o 4+ years of experience

• Technical Skills:

o Ability to identify and resolve problems in a timely manner or develop alternative solutions

o Proficient in the use of all Microsoft Office programs and Windows operating system

o Ability to thrive in a changing, fast-paced growing and dynamic business

o Detail oriented and able to manage multiple projects simultaneously

o Strong written and verbal communication skills

o Excellent organization skills and attention to detail

• Physical Requirements:

o Extended screen time

o Long periods of sitting

o Potentially long hours

Travel Required: Occasional