Program Management Manager - DOME - Activation (Regional Lead) (Hybrid) at Google Operations Center – US-CHI-CARP210 | Jobyssey

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As the Marketing Program Management Manager, you are responsible for managing the team of Intake Leads and serve as a strategic partner for the Regional Activation Marketing teams and the offshore production team, you are responsible for managing the overall email marketing requests, gathering requirements, defining project plans, and ensuring flawless campaign execution by partnering with the offshore team, and own delivering quality marketing programs within SLAs.

The base salary range for this full-time position is $136,000 - $163,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.

Position Responsibilities:

Lead and manage a team of Program management leads/senior specialists and data analysts
Work closely with cross-functional teams to ensure seamless campaign execution for their respective region
Manage production resources strategically, optimizing resource allocation and ensuring efficient project delivery throughout the region
Efficient and effective stakeholder management of cross functional and external partners teams
Oversee regional production execution workflows including managing task queue, scoping projects with regional stakeholders, and troubleshooting
Oversee process changes for teams and stakeholders, including systems training and enablement, and the rollout of new concepts to the broader organization
Collaborate with marketing teams to identify opportunities for automation that drive campaign effectiveness and ROI
Collaborate with stakeholders to manage strategy of regional nuances and campaigns
Manage individual and team performance against agreed service levels and deliverables; identify initiatives to meet or exceed objectives and key results
Compile and report weekly, monthly and quarterly metrics identifying insights and challenges with proposed solutions that drive effective workflow process improvements
Facilitate presentation of key performance metrics with leadership and/or business stakeholders to drive improved operational efficiency
Hold 1:1 meetings with individual team members to discuss performance, disseminate information and action on work / non-work related issues
Share verbal and written feedback and administer performance reviews; act as an employee coach, mentor and advocate to support ongoing employee professional development
Interview, and onboard new team members across all business workflows
Demonstrate excellent time-management skills in fast-paced operations
Ensure employees have appropriate training and other resources to maintain a high-quality work environment to enable high engaged and high performing teams

Minimum Qualifications:

Bachelor's degree or equivalent experience with marketing expertise
Excellent communication skills (verbal and written) and proficiency in Microsoft Office and/or G Suite
Strong quantitative reasoning, strategic thinking, and stakeholder management abilities
Experience in project management, coordinating across teams, and digital marketing, including B2B campaign strategy, execution, and automation
Proven experience in managing teams, including performance assessment, coaching, and mentoring
Problem-solving skills with adaptability to changing business goals and processes, and experience with marketing automation (Marketo) and CRM systems (Salesforce.com)

Benefits

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].

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