Program Coordinator (m, f, d)

1. Timetable Management

• Communicate promptly with students regarding timetable changes, progression, and pathway options
• Maintain accurate records using the timetable tracker.
• Coordinate the selection of pathways for students.
• Communicate details about certificate programs available for students.
• Ensure SYS is prepared for intake and promptly address any related issues.
• Collaborate with the Berlin team on English enhancement courses.
• Collaborate with the Berlin team on Spanish and English lessons (Inlingua)
• Create modules and add students to Canvas for Study Methods and Research Methodology.

2. Attendance Monitoring

• Monitor student attendance closely in adherence to the Policy and Process
• Issue attendance warnings as necessary and track student feedback
• Prepare attendance reports and handle related queries via the Attendance mailbox
• Liaise with lecturers regarding attendance registers and any associated issues.
• Process absence authorization requests, excuses, and Attendance Letter requests.

3. Supervision of Deferrals, term-breaks, withdrawals, and course changes for the BCN/Madrid campus students.
Sending withdrawal notices.
Following up with online student
4. Study Tools Support

• Support newly registered students
• Offer assistance to students navigating Canvas, the Student Portal, Outlook, and ProQuest, and liaise with departments when necessary

5. Event management including Orientation, info-sessions, and graduation.
6. Coordinate module surveys and achieve 60% of response rate.
7. Supporting registration and finalization of registration on campus where needed
8. Support students on non-academic matters: student services matters, including TIE, accommodation, health insurance and events.
9. Student conduct: Coordinating informal and formal disciplinary processes, meetings, panels, communications, case records and required external reporting.
10. Letters and documentation: Issuing matriculation, partner matriculation, holiday confirmation, attendance, ex-matriculation and visa-support letters.
11. Assist with various administrative/events/operations tasks as needed. Essential

• An undergraduate degree or equivalent experience.
• Customer-focused with excellent interpersonal skills, including professional credibility, relationship building and influencing
• Professional proficiency in written and spoken English and Spanish.
• Ability to multitask and collaborate cross-functional across international teams, good attention to detail and great communication skills.
• Results-driven, solution-oriented and self-disciplined
• Ability to multitask in a busy, highly pressured, fast-paced working environment
• Minute attention to detail, strong adaptability, empathy and resilience
• Proficiency in Microsoft Office and/or Google Suite
• Enthusiasm to work in the education sector and to support student success
• Excellent presentation skills and a high level of confidence
• Proactive, self-motivated and achievement-driven with a ‘can-do’ attitude

• An international environment with a multicultural audience and a meaningful social impact
• Support in achieving your professional goals and development
• Opportunities for career growth alongside BSBI, including leadership roles
• Extensive training to equip you with the knowledge and skills needed to excel
• Work in a young, dynamic and positive culture that fosters collaboration
• Performance-based commissions to incentivize sales success
• Be at the forefront of an exciting educational opportunity, leading the way forward and growing with BSBI

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.