Program Coordinator & Facilitator

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary :

The Program Coordinator and Facilitator provides oversight, supervision, direction, and facilitation of in-person and digital/virtual training for Survivors of human trafficking in Canada at designated Illuminate program sites.

TERMS : Regular, Full-time (37.50 hours/week)

DAYS & TIME : Monday to Friday; 9:00am – 5:00pm (including one 30mins. unpaid meal break)

KEY Accountabilities:

Program Coordination and Delivery 65%

• Develop, outsource, implement, and evaluate daily pro-social activities, lesson plans, group sessions, book studies, and more in topics such as mental wellness, addictions, recovery and rehabilitation life and living skills sessions in house and in the community, utilizing best practice evidence based models, including the accompaniment of clients in the community to activities and events, and local travel to events
• Implement existing courses and programming, build community relationships and discounted access to services, coordinate with community partners in service access and delivery
• Supervise all mental health, addictions, fine arts, and life & living skills programming for Illuminate program clients, reporting to the Manager, Propel Development Center, and in collaboration with Manager of Deborahs Gate
• Delegate & coordinate completion of tasks to volunteers as per their job descriptions, and provide accountability on an ongoing basis, including oversight of lived experience employment placements
• Development of administrative frameworks and best practices for program delivery, including new and innovative approaches to digital programming, teaching to learning styles & using creative multi-modal approaches
• Utilise knowledge of issues pertaining to ADL’s, Person-Environment-Occupation Model, occupational therapy, human trafficking & exploitation, rehabilitation, immigration, de-colonizing praxis, fine arts, lived experience inclusion, domestic violence/abuse, mental health, addictions, homelessness, employment, education, racial justice & equity, financial inclusion, and internal policies and procedures to develop program materials and partnerships
• Ongoing maintenance of resources, facility library, and message boards, as well as maintain physical resources including cell phones, vehicles, and program equipment
• Assess client suitability to internal and external programs and agencies as required
• Ensure the use of the Case Management System as it relates to development, activities, and education, including case notes, activity reports, therapeutic approaches & intervention
• Participate in, orientating, training, scheduling, and evaluating volunteers and practicum students for programming
• Ensure that program procedures are maintained, develop learning guides, and facilitator materials where required

Outreach 20%

• Provide programming and support at external program sites, working collaboratively with staff and clients to meet their programming needs
• Provide accompaniment by vehicle, ferry, plane, or public forms of transit for program participants where required for programming, supply purchasing, attending events
• Complete ongoing facilitation training related to staff training, programming, and therapeutic approaches as required, provide training to other team members withing Illuminate and Belkin Communities of Hope
• Conduct survivor talkback sessions & councils to support program participant input integration into programming activities
• Ascertain and provide participants with referral services within the community and / or social services resources where relevant
• Assist Management team in seeking donations and establishing meaningful connections with community partners, support and participate in stakeholder evaluations and focus groups, attend offsite meetings with stakeholders as required

Other Duties 15%

• Participate in training, meetings, case management development, administrative system orientations as required
• Complete complex reporting, statistical evaluation, and work within program budget, reporting to Manager on outcomes & funder requirements, attend funding related events & share program outcomes.
• Keep track, provide statistical and evaluative information to management on a monthly basis.
• Monitor and ensure office safety practices in compliance with health and safety standards, complete incident report investigations & develop program related policy & follow violence & risk assessment guidelines.
• Ensure client supervision and safety in designated programs and comply with relevant program Policies and Procedures.
• May provide back-up support to and or assume functions in other program areas as needed and perform other duties as assigned

Working Conditions:

• Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building.
• Direct program activities may require a moderate level of physical ability - walking, standing, lifting up to 20 pounds – to effectively carry out the duties of the position.
• Responsibilities will also include accompaniment of clients traveling by public transportation or walking in various weather conditions.
• The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.
• Working conditions may include:

- Exposure to drugs and alcohol

- Noise and odours

- Dealing with angry and abusive people

- Verbal Abuse

- Exposure to bodily fluids and bodily waste

Education and Experience Qualifications:

• Completion of a formal post-secondary/college program of two academic years in Social
  Service or another related field
• Current Certification in First Aid/CPR
• Certification in Non-Violent Crisis Intervention or MANDT
• Completion of WHMIS training

• Certification in FOODSAFE Level 1 or willingness to be trained
• Mental Health First Aid Certification or willingness to be trained
• Current Naloxone Training or willingness to be trained.
• Valid Class Five BC Driver’s License and clear abstract

*Alternative level of education and experience may be acceptable

Experience and Skilled Knowledge Requirements

• At least two (2) years of experience working in program facilitation
• At least one (1) year experience working with survivors of exploitation
• Proficient in Microsoft Office (including Word and Excel, PowerPoint), Outlook, and Internet Navigation and General Computer Skills
• Strong knowledge of of trauma informed practices in working with marginalized and exploited populations.

Skills and Capabilities (examples provided below):

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to provide an original copy of a Criminal Record Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Vulnerable adults and Child Check.
• Attention to detail, problem-solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Ability to function independently and collaborate with a team
• Ability to follow Universal precautions.
• Demonstrate ability to de-escalate individuals in stressful situations with effective interpersonal and conflict resolution skills.
• Demonstrate ability to communicate effectively both orally and in writing with staff and clients.
• Demonstrate group facilitation and program coordination abilities.
• Demonstrate organizational and time management skills

Compensation:

The target hiring range for this position is $24.47 to $30.59 with a maximum of $36.71.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.