Professional Services Subcontractor Manager
CrowdStrike · Australia - Remote, NW ·
- Work mode
- Remote
- Employment
- Contract
- Category
- Management
- Experience
- 5+ years
CrowdStrike · Australia - Remote, NW ·
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
We are seeking an experienced partner subcontracting manager to join CrowdStrike's Professional Services organization. This role will be responsible for managing our Professional Services subcontractor relationships, enabling service delivery capabilities, and ensuring successful execution of subcontracted Professional Services.
What You’ll Do:
Lead partner evaluation and onboarding of subcontracting partners
Collaborate with regional leaders to prioritize subcontractor onboarding and management
Develop and drive enablement processes for CrowdStrike subcontracting partners
Manage legal and IT onboarding requirements for CrowdStrike services subcontracting partners
Oversee project management standards and delivery methodology for services delivery subcontractors
Monitor subcontractor performance, capacity, and financial metrics
Develop new subcontracted services offerings in collaboration with services leadership
Develop and maintain documentation, including user guides, runbooks, and process workflows to support internal and external stakeholders
Manage the partner services catalog
Provide best-in-class delivery support & guidance to our trusted partners
Provide cross-functional support for selecting and staffing subcontracted engagements
Optimize subcontractor operations using AI tools
What You’ll Need:
5+ years of experience in professional services, delivery management, partner management, or similar role
Bachelor's degree in Business, Computer Science, or related field
Proven track record in partner enablement and program management
Experience tracking customer satisfaction and other success metrics of engagement delivery
Strong understanding of cybersecurity services and delivery methodologies
Experience in contract management and vendor relations
Excellence in project and program management
Strong business acumen and financial analysis capabilities
Outstanding communication and relationship management skills
Ability to develop and maintain complex partner relationships
Experience with contract negotiation and vendor management
Strong problem-solving and analytical skills
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
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Benefits of Working at CrowdStrike:
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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