Professional Services Engineer / Technical Specialist
ELO Digital Office AU/NZ Pty Ltd · North Sydney, Sydney NSW ·
- Work mode
- Hybrid
- Category
- Solutions engineering
ELO Digital Office AU/NZ Pty Ltd · North Sydney, Sydney NSW ·
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ELO Digital is a globally recognised provider of Enterprise Content Management (ECM) and Digital Workflow Solutions. Trusted by more than one million users worldwide, our platform helps organisations digitise, automate, and optimise their business processes through innovative technologies, including AI-powered capabilities and no-code business process automation.
We're looking for a motivated and technically minded Service Engineer / Technical Specialist to join our growing Australian team. This is an excellent opportunity for someone who enjoys solving technical challenges, working directly with customers, and building expertise across enterprise software, cloud technologies, integrations, and digital transformation solutions.
Rather than being limited to a traditional support role, you'll work across customer implementations and technical consulting, giving you broad exposure to a wide range of technologies and industries.
Install, configure, test, and deploy ELO ECM and workflow automation solutions.
Work directly with customers to design, implement and optimise business solutions.
Troubleshoot and resolve complex application, database, infrastructure, and integration issues.
Lead system upgrades, migrations, and performance improvement initiatives.
Support customers and channel partners with technical enquiries and best-practice recommendations.
Collaborate closely with consulting, project, and customer success teams.
Create and maintain technical documentation, implementation guides, and knowledge base articles.
Participate in solution design and technical innovation initiatives.
To succeed in this role, ideally, you'll have:
Experience in a technical support, implementation, systems engineering, or technical consulting.
Strong troubleshooting and analytical problem-solving skills.
Excellent written and verbal communication skills.
A customer-focused mindset and the ability to explain technical concepts clearly.
Understanding of enterprise applications, networking, security, and databases.
Experience working with Windows and/or Linux server environments.
Knowledge of virtualisation technologies such as VMware, Citrix, or Hyper-V.
Experience with Docker, Kubernetes, or modern container technologies.
Experience in one or more of the following areas will be highly advantageous:
Windows and Linux administration
Apache Tomcat, IIS, Microsoft SQL and PostgreSQL
Microsoft Azure, AWS and cloud infrastructure technologies
REST APIs, web services, and enterprise system integrations
Cloud, hybrid and multi-cloud environments
Enterprise Content Management (ECM), Document Management or workflow automation platforms
Gain hands-on experience with enterprise content management, AI-powered business solutions, workflow automation, cloud platforms, and modern integration technologies.
We actively invest in learning and development, giving you the opportunity to build technical expertise, work on diverse projects, and grow your career within a global software company.
Work directly with customers and help organisations transform the way they manage information, automate processes, and improve efficiency.
Hybrid working environment.
Prestigious location in North Sydney.
Supportive and collaborative team culture.
Healthy work-life balance.
Exposure to international teams.
If you're looking for a role where you can combine technical expertise, customer engagement, and continuous learning while working with innovative enterprise technologies, we'd love to hear from you.
All applications will be treated with the strictest confidence.
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