Professional Services Consultant

About ePS Packaging

At ePS Packaging, we’re shaping the future of packaging through technology. As a global leader in industry-specific business and production software, we help packaging companies streamline operations, boost efficiency, and unlock growth.

With over 30 years of experience, a global footprint, and a deep understanding of the packaging industry, we believe one thing above all: our success grows when our customers thrive.

Job purpose:

This role delivers professional services to customers to ensure the successful implementation and use of the company’s ERP/MIS solutions.

Core responsibilities:

• Deliver ERP/MIS consulting services to packaging industry customers, ensuring solutions meet agreed scope, quality, and timelines
• Analyze customer business processes and requirements, and translate them into system configurations and functional solutions
• Lead implementation activities from discovery and design through configuration, testing, and go-live
• Configure and optimize system modules (e.g., estimating, production planning, inventory, costing) to fit customer operations
• Conduct training sessions and workshops to enable customer users to adopt the system effectively
• Prepare and maintain project documentation, including requirement specifications, solution designs, and user guides
• Coordinate with internal teams (development, support, sales, project management) to resolve issues and deliver integrated solutions
• Identify risks, issues, and scope changes, and escalate them when needed to protect project success
• Provide post-go-live support and recommend process or system improvements to increase customer value
• Build strong customer relationships by acting as a trusted advisor and identifying opportunities for additional services
• Other duties as assigned.

Required experience and skills:

• 3+ years of experience in ERP/MIS implementation or consulting, preferably within the packaging, printing, or manufacturing industry
• Solid understanding of manufacturing business processes, such as estimating, production planning, inventory, purchasing, and costing
• Hands-on experience configuring and implementing ERP/MIS systems
• Experience delivering customer training and running workshops with users at different levels
• Strong stakeholder management skills, with the ability to manage customer expectations and handle difficult conversations
• Proven ability to manage multiple projects, priorities, and deadlines at the same time
• Working knowledge of databases, SQL, or reporting tools is an advantage
• Willingness to travel to customer sites as required
• Business-level English proficiency (written and verbal) required (mandatory for customer-facing roles)

Why Join ePS

At ePS, you’ll be part of a global, collaborative, and forward-thinking team that’s redefining what’s possible in the packaging industry. We foster an inclusive workplace where diversity drives innovation and every team member’s voice is valued. You’ll have the opportunity to make a real impact, helping our customers operate smarter and succeed sustainably.

Join us and help build the future of packaging technology.

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