Job Title: Production Support Engineer (Market Risk, Azure Data Factory & Databricks) | IrisStar Technologies | Dubai, UAE
Recruiting Company: IrisStar Technologies
Job Location: Dubai, United Arab Emirates
Job Type: Full-Time
Additional Information
- Urgent Hiring Requirement
- Experience Required: 5–8 Years
- L2 & L3 Production Support Role
- Banking & Financial Services Experience Mandatory
- Market Risk Domain Experience Mandatory
- Azure Data Platform Expertise Required
Position Summary
IrisStar Technologies is seeking an experienced Production Support Engineer to support critical banking applications and data platforms in a Market Risk environment. This role requires strong technical expertise in Azure cloud technologies, Databricks, Azure Data Factory, and Power BI, combined with hands-on experience providing L2 and L3 production support within banking organizations.
Detailed Job Description
As a Production Support Engineer, you will be responsible for ensuring the stability, availability, and performance of business-critical applications supporting Market Risk operations. You will work closely with business users, development teams, infrastructure teams, and stakeholders to investigate incidents, resolve production issues, perform system monitoring, and maintain operational excellence. The role requires strong expertise in Azure cloud services, Databricks, Azure Data Factory, and Power BI environments, as well as a deep understanding of banking workflows and risk management processes. Successful candidates will play a key role in incident resolution, root cause analysis, production deployments, and continuous service improvement initiatives within a highly regulated financial services environment.
Key Responsibilities
- Provide L2 and L3 production support for Market Risk applications and data platforms.
- Monitor business-critical production systems and proactively identify operational issues.
- Investigate, troubleshoot, and resolve application, data, and infrastructure incidents.
- Support and maintain Azure Data Factory pipelines and workflows.
- Manage and troubleshoot Databricks workloads and data processing environments.
- Analyze and resolve Power BI (PBIX) reporting and dashboard-related issues.
- Perform root cause analysis and implement preventive measures for recurring incidents.
- Collaborate with development, infrastructure, business, and vendor teams during incident resolution.
- Support production releases, deployments, and post-deployment validations.
- Ensure compliance with SLA commitments and operational support standards.
- Create and maintain operational documentation, knowledge articles, and support procedures.
- Participate in service improvement and production stability initiatives.
Required Qualifications & Skills
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, Finance Technology, or a related field.
- 5–8 years of experience in Production Support, Application Support, or Data Platform Support roles.
- Strong experience providing L2 and L3 production support in enterprise environments.
- Hands-on experience with Power BI (PBIX).
- Strong expertise in Azure Databricks.
- Hands-on experience with Azure Data Factory (ADF).
- Strong knowledge of Microsoft Azure cloud services and platforms.
- Mandatory experience within the Banking or Financial Services sector.
- Mandatory exposure to Market Risk systems, reporting, or operations.
- Experience with incident management, problem management, and change management processes.
- Strong SQL and data analysis skills.
- Excellent troubleshooting and analytical capabilities.
- Strong communication and stakeholder management skills.
- Ability to support business-critical systems in a high-pressure environment.
Nice-to-Have Skills
- Experience with Azure Synapse Analytics or Azure Data Lake.
- Knowledge of Python, Spark, or advanced data engineering technologies.
- Experience with monitoring and observability platforms.
- Exposure to DevOps and CI/CD practices.
- Understanding of regulatory reporting and risk management frameworks.
Recruitment Pro Tip
For Market Risk production support roles, hiring managers prioritize candidates who can demonstrate hands-on experience supporting Azure Data Factory, Databricks, and Power BI environments in banking organizations. Highlight specific production incidents resolved, SLA achievements, root cause analyses conducted, and Market Risk applications or reporting platforms supported to significantly improve your chances of being shortlisted.