Production/Application Support Engineer
emagine · Gdansk, Poland ·
- Work mode
- Hybrid
- Category
- Support
- Experience
- 2+ years
Industry: banking
Rate: up to 135 pln/h netto on b2b
Location: 3 days per week form office in Gdańsk or Warsaw
Overview
This role focuses on managing incidents and problems, ensuring production environments are stable and operational efficiencies are improved. The ideal candidate will have extensive experience in IT operations, especially within application support and incident management frameworks.
Main Responsibilities
The consultant will be responsible for:
Owning the RCA process for production incidents, diagnosing, resolving, and preventing future occurrences.
Continuously monitoring service health and managing production support.
Designing, implementing, and maintaining CI/CD pipelines.
Ensuring the stability of Pre-Production and Production environments.
Documenting operational procedures and known issues to enhance knowledge management.
Collaborating with development and platform teams to improve operational feedback loops.
Identifying pain points and proposing automation strategies.
Enhancing observability through dashboards and alerts.
Participating in service continuity initiatives and disaster recovery drills.
Key Requirements
5+ years in IT operations or production-facing roles.
Proven incident ownership from alert to RCA to prevention.
2+ years working within an ITIL framework.
Experience in Agile environments.
Excellent English communication skills (C1 level).
Proficiency with Jenkins and CI/CD methodologies.
Strong troubleshooting, problem-solving, and independent investigation skills.
Experience with log analysis tools like Splunk and Sysdig.
Familiarity with observability tools like Prometheus and Grafana.
Comfortable operating Kubernetes services.
Excellent skills with Ansible and Docker.
Basic scripting skills (Bash, Python) for automation.
Nice to Have
Operational experience with IBM Datastage.
Willingness to learn Pega and Airflow.
Experience with relational databases (Oracle, DB2).
Knowledge of ETL application behaviors and Rest API communication.
Experience with supporting distributed systems such as Kafka.
Java development background for understanding integrations.