In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a Customer and Partner Solutions Engineer (CPSE) specializing in payments and digital credentials, you will shape how millions of people securely store their credentials every day. Operating at the intersection of systems engineering, partner consulting, technical incubation, and strategic execution, you will lead the end-to-end technical onboarding of global issuers, fintechs, and relying parties onto Google Wallet.
You will work closely with the Consumer Payments product and engineering teams to influence the digital credential roadmap while solving complex real-time problems. If you are a technically adept engineer with a passion for system design, large-scale integrations, technical documentation, and stakeholder influence, this role offers a high-impact platform to solve challenging technical problems while directly influencing the future of digital wallet technology.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
- Act as the lead consultant for national credential issuers and relying parties, guiding them through the architecture, design, and integration of digital credentials.
- Partner with external engineering teams to debug complex system integration issues, analyzing data flows, database/API payloads, and networking stacks.
- Synthesize partner feedback and technical roadblocks into actionable feature requests for Google’s Consumer Payments product and engineering teams.
- Partner closely with internal Product Management, Engineering, Business Development, Program Managers and streamline launch pipelines.
- Build and deploy technical automation, tools, and developer documentation to scale issuer self-service onboarding.
Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience troubleshooting technical issues for internal/external partners or customers.
- Ability to communicate in Japanese and English fluently to interact with internal and external stakeholders.
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience in an analytical role such as business intelligence, data analytics, or statistics.
- Experience working with database technologies (e.g., SQL, NoSQL).
- Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
- Experience using Machine Learning and building solutions.
- Experience working with systems (e.g., Linux, Unix).