Product Solutions Architect

Location: New York, NY., Atlanta, GA., or Remote, USA

Reports to: SVP | Product

Exemption Status: Full-time, exempt

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, we are redefining how life sciences companies connect with healthcare professionals (HCPs). Our platform delivers evidence-based, ethical, and high-impact omnichannel engagement that helps improve patient care through smarter communication.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

Ascend is our AI-enabled omnichannel engine, powering real-time, personalized engagement between HCPs and pharma partners. At the core of this effort is ION (Intelligently Optimized Network), the integration and intelligence layer that enables secure, scalable connectivity across systems, channels, and partners.

Job Summary

We are hiring a Product Solutions Architect to be the product-led technical partner across the Ascend sales and implementation cycle. You will lead product-focused pitches, tailor and run demos in real time against a client’s specific needs, and turn client goals into a scoped, credible solution that Product and Engineering can deliver.

You are the first hire into a function we expect to grow, with the opportunity to build and lead a team as it does. Day to day, the role asks you to be comfortable across all three modes: setting strategy for how we solution, running consultative design with clients, and doing the hands-on IC work yourself. This is not a role that delegates the build. You will sit in Product, partner daily with Commercial, Client Services, and Engineering, and carry a solution from the first discovery conversation through design, build, and deployment. Until we add Forward Deployed Engineers, the custom implementation work is yours.

We expect you to work AI-forward. We build AI products, and we expect the person selling and building them to use AI in their own craft: to go from discovery to a working prototype in days, and to bring AI-enabled capability into client solutions where it genuinely improves the HCP experience.

Key Responsibilities

Pre-Sales and Product-Led Selling

• Engage early in the pre-sales cycle on strategic and enterprise pursuits, before the solution is shaped rather than after.
• Run technical discovery and qualification alongside Commercial, and lead product-focused pitches as the senior technical voice in the room.
• Work hand in glove with Solutions Design across the full proposal, not only the custom portion, and own the technical narrative in RFPs and executive conversations.
• Own the demo landscape across standard, brand-specific, and strategic custom environments, kept current with the roadmap so what we show matches what we ship.
• Partner with Solutions Design on large or custom proposals, and with Client Services on the account roadmap.
• Use AI tooling to compress the path from discovery to working prototype, so clients see something real in days rather than weeks.

Solution Architecture

• Translate client goals into a scoped, credible Ascend solution and a client-level implementation roadmap.
• Scope integrations, data flows, and architecture live in client conversations, with an accurate read on feasibility and effort.
• Decide what is built bespoke versus pushed into the platform, so custom work compounds into product rather than debt.
• Surface new features and integrations out of client conversations and bring them back sized.
• Prototype during discovery, then harden the solution into a scalable, maintainable deployment.
• Translate ambiguous or incomplete requirements into concrete technical specifications and working software.
• Create the reusable assets and AI-assisted workflows that make solutioning repeatable rather than dependent on one person.

Collaboration and Team Leadership

• Serve as the technical liaison between Commercial, clients, Product, and Engineering, keeping what we sell aligned with what we ship.
• Own the technical solution end to end so Client Services can stay focused on the relationship.
• Feed field reality into the roadmap so recurring client needs become standard product capability.
• Define the scope and hiring bar for Forward Deployed Engineers as we add them, with the opportunity to lead that team as the function proves out.

Qualifications & Experience

• 6+ years in solutions architecture, sales engineering, solutions consulting, or forward-deployed engineering, ideally in SaaS or pharma technology.
• Operates with full autonomy as the subject matter expert in the room on the most complex and strategic pursuits
• Proven track record leading technical discovery and running custom demos inside enterprise pre-sales cycles, credible with senior client stakeholders.
• Hands-on technical depth: able to scope feasibility, prototype, and build, not only specify.
• Appetite to grow into leading and mentoring individual contributors while staying hands-on yourself.
• Strong fluency with APIs, integrations, data flows, and platform configuration.
• Product mindset, with clear judgment on when a client need is one-off custom work and when it should become durable platform capability.
• AI-forward in how you work: fluent with AI tooling for prototyping, research, and delivery, and clear-eyed about where AI belongs in a client solution and where it does not.
• Excellent communication across technical and non-technical audiences, from engineers to client executives, and comfortable operating with ambiguity at high-growth pace.
• Experience in pharma commercial, market access, or HCP engagement is a strong plus, as is having helped stand up a solutions or sales engineering function.

Compensation and Benefits

The base salary range for this role is $170,000 - $210,000

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Important Notice

To protect candidates, please note that all communication from our team will come directly from an @impiricus.com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to [email protected]

Benefits:

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months)
Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
401(k): Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.