Product Owner

Product Owner

Job Description

Opportunity Summary

We're looking for an enthusiastic and proactive Product Owner with 3+ years of experience working with remote software development teams.

You'll work closely with Product Management, Engineering, QA, Customer Success, and Support to translate customer needs and product strategy into clear, actionable work for development teams. Success in this role requires strong cross-functional collaboration, building trust across teams and keeping stakeholders aligned as priorities evolve. From new features and platform improvements to customer-driven enhancements and technical investments, you'll help ensure the right work gets delivered at the right time.

You'll play a key role in managing backlog priorities, driving delivery across multiple parallel initiatives, and helping bring structure and clarity to complex problems.

Join us to help shape the future of enterprise search, knowledge discovery, and AI-powered experiences used by organizations around the world.

What would you do?

• Collaborate with Product Management to translate roadmap initiatives, customer requirements, and business objectives into clear epics, user stories, acceptance criteria, and supporting documentation.
• Own and maintain the product backlog, ensuring priorities are aligned to customer value, business objectives, technical feasibility, and roadmap commitments.
• Lead backlog refinement, sprint planning, and other agile ceremonies to ensure development teams have a clear understanding of priorities, scope, and expected outcomes.
• Work closely with Engineering and QA teams to clarify requirements, answer questions, and remove ambiguity throughout the development lifecycle.
• Collaborate with teams responsible for integrations, connectors, and core platform capabilities to understand dependencies, assess impact, and ensure successful delivery of cross-functional initiatives.
• Define clear acceptance criteria and validate delivered functionality against agreed requirements and expected outcomes.
• Collaborate with key teams to understand customer feedback, production issues, and implementation challenges, ensuring they are appropriately prioritized.
• Balance roadmap initiatives, customer commitments, technical debt, and defects when making prioritization recommendations.
• Proactively identify, communicate, and escalate delivery risks, scope changes, dependencies, and blockers before they impact delivery commitments.
• Ensure backlog priorities, requirements, delivery progress, and key decisions remain visible and clearly understood by stakeholders.
• Investigate complex product, technical, and customer challenges, working across teams to identify practical and scalable solutions.
• Maintain clear documentation and traceability of requirements, decisions, and scope changes throughout the product development lifecycle.
• Coordinate effectively across Product Management, Engineering, QA, Support, Services, and Customer Success teams to ensure successful delivery of roadmap commitments.
• Challenge assumptions, identify gaps, and continuously seek opportunities to improve both product outcomes and delivery effectiveness.

What are we looking for?

Technical Skills

The following skills are needed for this role.

Experience

· 3-5 years experience as a Product Owner, Business Analyst, or similar product delivery role within a software or SaaS environment.

Primary Skills

· Backlog management, prioritization, and requirements refinement in an Agile environment.

· Ability to translate business, customer, and product requirements into clear epics, user stories, acceptance criteria, and delivery-ready backlog items.

· Strong stakeholder management and communication skills, with the ability to collaborate effectively across Product, Engineering, QA, Support, Customer Success, and Services teams.

· Experience working within Agile/Scrum software delivery teams and supporting successful release execution.

Secondary Skills

· Experience with Jira and Agile planning tools.

· Experience working with enterprise SaaS products, enterprise search technologies, AI-enabled solutions, APIs, integrations, information management platforms, or other solutions with multiple interconnected components.

· Understanding of software development lifecycles, release management, and quality assurance processes.

· Experience supporting distributed or global engineering teams.

Soft Skills

· Strong written and verbal communication skills.

· Ability to manage ambiguity and solve complex problems.

· Proactive and collaborative mindset, with a willingness to take initiative and work effectively across teams.

· Comfortable challenging assumptions and facilitating constructive discussions.

· Highly organized with strong attention to detail and follow-through.

· Customer-focused with a pragmatic and outcome-oriented mindset.

Growth Skills

· Self-starter with a strong sense of ownership and accountability.

· Continuously seeks opportunities to improve processes, delivery effectiveness, and product outcomes.

· Adaptable and eager to learn new technologies, product domains, and ways of working.

This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

About RightAnswers

RightAnswers is Upland Software's enterprise knowledge management solution, helping organizations create, govern, and deliver trusted knowledge to employees, customers, and support teams. Our platform enables better service experiences, increased productivity, and more consistent knowledge delivery across the enterprise.

About Upland

Upland Software (Nasdaq: UPLD) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.

Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and onboarding are conducted virtually.

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