About Tripstack
Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.
Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.
Its technology ingest over 30B price points and handles over 240 million searches daily.
Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.
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The role
As a Product Owner at Tripstack, you'll report into a Product Manager serving as an operational leader and product strategist for your portfolio within the Content Acquisition team.
You will oversee the integration and operation of flight content into our platform, ensuring we maintain world-leading content at the highest possible quality while keeping our systems stable and performant.
Job Responsibilities
Operational Leadership & Incident Management
Own end-to-end operational performance of your assigned content portfolio (APIs, consolidators, or scrapes), ensuring system stability, SLA adherence, and production health
Lead incident management and structured RCA (root cause analysis) investigations for any issues; drive resolution tracking and prevention of recurring production issues
Define, monitor, and proactively manage operational KPIs: uptime, latency, booking failures, error rates, conversion impact, and portfolio risks
Act as primary operational escalation point for airline-related issues, coordinating rapidly across engineering, product teams, and external airline partners
Cross-Functional Coordination & Priority Management
Facilitate resource planning and allocation decisions with your engineering team; identify constraints and trade-offs
Manage the balance between competing priorities (new feature development, production support, incident response, and ad-hoc requests)
Define and communicate clear priorities to engineering teams - including what gets deprioritized and why
Coordinate all team standups, sprint planning, ROMs (Rough Order of Magnitude reviews), and alignment meetings
Track dependencies, blockers, and risks; escalate appropriately and coordinate cross-team resolution
Monitor sprint velocity, deliverables, and team output; continuously optimize processes for delivery efficiency
Stakeholder Alignment & Communication
Align internal stakeholders (engineering, product leadership, data teams) and external partners (Etraveli Group, airlines, consolidators) around priorities, timelines, and expectations
Communicate operational status, KPIs, and business decisions clearly and concisely - orally and in writing
Facilitate regular sync meetings with engineering leadership, other product teams, and stakeholders
Prepare status reports, milestone updates, and analytics dashboards for leadership visibility
Product Definition & Requirements
Translate high-level business objectives and customer needs into clear, well-documented product requirements and user stories
Define acceptance criteria and work with QA to establish test cases
Establish acceptance criteria and work with QA teams to build comprehensive test cases
Create reusable components and standardized approaches across recipe integrations to improve quality and reduce duplicative work
Strategic Analysis & Decision-Making
Conduct data-backed analysis to inform prioritization decisions; evaluate impact against business value
Work with architects, engineering managers, and product leaders to assess technical feasibility and design efficient solutions
Identify opportunities for improvement in security, CI/CD, quality, and performance practices
Monitor KPIs tied to product decisions and iterate based on results
Root cause analysis of systemic product issues and recommend structural improvements
Partnership with Engineering & Architecture
Collaborate with engineering leads on solution architecture, ensuring alignment between product vision and technical implementation
Work with platform and engineering teams to identify and resolve technical blockers
Support architecture decisions that balance speed of delivery with long-term platform health
Job Requirements
3+ years hands-on experience in a product or program management role with significant operational responsibility
Strong project management and organizational skills with ability to juggle multiple competing priorities
Excellent communication skills across technical teams, product teams, and non-technical stakeholders
Strategic thinker with strong experience in data-backed decision making
Comfort with ambiguity; ability to move fast and make decisions with incomplete information
Leadership skills: ability to bring teams together toward a common purpose and coordinate across multiple teams
Technical & Industry Knowledge
Knowledge of software architecture, REST, cloud platforms, platform engineering, and microservices
Experience working as a hands-on QA engineer or application developer would be advantageous
Travel industry experience - particularly with airline APIs, NDC standards, or GDS/PSS systems
Experience building airline or flight content integrations
Familiarity with CI/CD pipelines, monitoring tools, and production observability platforms
Personal Attributes
Output and delivery driven; results-oriented mindset
Resilient with ability to thrive under pressure and competing demands
Proficient in communication: clear, concise, and professional across contexts
Passion for problem-solving, root cause analysis, and operational excellence
Highly accountable team player; takes ownership of outcomes
Benefits
We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!
At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.
Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.
Learn more about us at
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