Product Owner - R01572638

Job requirements

• Lead root cause analysis for critical and recurring Salesforce CPQ incidents, ensuring resolution and implementing preventive measures to reduce future occurrences
• Prioritize and manage the CPQ product backlog, driving enhancements and process improvements based on business value, customer impact, and technical dependencies
• Engage with business stakeholders to gather requirements, assess impact, and translate needs into actionable product requirements, user stories, and acceptance criteria
• Investigate CPQ issues across product configuration, pricing, discounting, quoting, approvals, and downstream processes to identify and address underlying business and technical challenges
• Collaborate with technical teams to validate root causes, review proposed solutions, and implement corrective actions for recurring production incidents
• Coordinate with development, QA, architecture, integration, and support teams to ensure timely resolution and successful deployment of CPQ enhancements
• Define, monitor, and report KPIs related to CPQ incidents, recurring defects, resolution times, and product stability to stakeholders
• Maintain up-to-date product documentation, process flows, RCA reports, and business requirements to support continuous improvement and compliance

• Salesforce CPQ Custom Scripts
• Salesforce CPQ Multi-Dimensional Quoting
• Salesforce CPQ Advanced Approvals
• Salesforce CPQ Quote Templates
• Salesforce CPQ Contracts & Renewals
• Root Cause Analysis methodologies in Salesforce CPQ
• Incident and problem management tools for Salesforce CPQ
• CRM, ERP, and billing system integration using Salesforce CPQ APIs

• Experience with Salesforce CPQ platform administration
• Experience with Oracle CPQ or SAP CPQ platforms
• Knowledge of Agile/Scrum methodologies and tools such as Jira or Azure DevOps
• Familiarity with data analysis and SQL
• Understanding of technical architecture and system integrations

• Bachelor's degree in Computer Science, Information Technology, Engineering, or Business Administration
• Certified Salesforce CPQ Specialist
• Certified Scrum Product Owner (CSPO) or equivalent Agile certification