Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
We are looking for a talented leader who is passionate about business impact, data, technology delivery and operational excellence. The role requires the ability to craft a product vision, translate business needs into technology outcomes, and drive execution in a fast-paced, collaborative environment. The incumbent will work closely with various business stakeholders, Platform Owners, Scrum Master and Prudential Financial Advisers (PFA) Technology Squad to deliver scalable, customer-focused and well-governed digital capabilities for PFA.
Job Description:
- Lead the product vision, roadmap, prioritisation and delivery of PFA digital, data, automation and AI-enabled capabilities, ensuring alignment with business priorities and realisation of measurable business benefits.
- Plan, coordinate and drive technology deliverables for PFA, including project plans, dependencies, timelines, risks, scope, budget, quality expectations and management reporting.
- Act as the key liaison between PFA business stakeholders and Technology teams, ensuring clear requirements alignment, issue resolution, stakeholder communication and operational readiness.
- Identify, prioritise and assess AI-enabled, digital, data and automation use cases that improve customer experience, operational efficiency, decision support, productivity and business outcomes.
- Define business outcomes, success measures, acceptance criteria, adoption metrics and control requirements for digital and AI-enabled capabilities.
- Partner with business teams to translate user needs, process pain points and data insights into product requirements, user journeys, prioritised backlogs, SOPs and delivery documentation.
- Work closely with Technology teams on resource planning, sprint planning, backlog prioritisation and delivery execution using Agile and Scrum methodologies.
- Manage or guide cross-functional delivery teams, including Software Engineers, Business Analysts and relevant business/technology stakeholders, ensuring alignment with organisational strategy and responsible technology principles.
- Support vendor engagement, RFI/RFP activities and assessment of third-party platforms, AI solutions, data capabilities, automation tools and SaaS solutions where relevant.
- Act as product owner for PFA unique applications, such as PFA website, PRUEasy Quote etc.
- Provide monthly and quarterly management reporting and priotisation to key stakeholders.
Who we are looking for:
Competencies & Personal Traits
- Strong verbal and written communication skills, with the ability to articulate product vision, strategy, delivery status, risks, features and AI-enabled capabilities to business leaders and stakeholders.
- Proven ability to engage, influence, negotiate and build alignment with senior stakeholders while balancing business value, risks, priorities, user needs, operational requirements and technology constraints.
- Strong team player who is self-motivated, independent, adaptable and able to manage multiple priorities within tight timelines.
- Customer-focused mindset with strong problem-solving skills and the ability to work effectively under pressure in a dynamic operating environment.
- Solid experience in digital product management, user experience, technology delivery and operations transformation.
- Skilled at identifying practical AI, data, analytics, digital and automation use cases that deliver measurable business value and operational improvement.
- Ability to collaborate with technical teams on solution design, data requirements, model outputs, user journeys, system controls, exception handling and operational support.
- Strong strategic thinking, analytical and quantitative skills, using data and metrics to evaluate trade-offs, prioritise initiatives and make informed product and delivery decisions.
- Demonstrated ownership and consistent delivery of results in fast-paced, multi-stakeholder environments.
- Ability to define, monitor and optimise adoption, usage, productivity, quality, risk, control and business outcome metrics for digital, operational and AI-enabled products.
- Experience working in Agile delivery environments and methodologies, including sprint planning, backlog management, prioritisation and delivery tracking.
- Proficient in Jira, Confluence and Microsoft Office applications.
- Familiarity with AI-powered tools for product discovery, requirements definition, backlog management, user story creation, research, planning and decision support.
- Familiarity with Singapore insurance operations, processes and systems would be advantageous.
Working Experience
- At least 8+ years of total experience, including experience in software product delivery, technology project execution or operations transformation.
- Prior experience in the Financial Advisory (FA) industry, especially with the Domestically Systemically Important Insurers would be an added advantage.
- Proven experience managing and delivering customer-centric software products, digital services or technology-enabled operational capabilities in complex environments.
- Experience leading cross-functional and cross-company teams to deliver product experiences, technology projects and operational transformation initiatives.
- Experience developing and managing project plans, timelines, dependencies, issues, risks, scope, quality expectations and stakeholder reporting.
- Experience translating business problems into technology requirements, product backlogs, user journeys, acceptance criteria, SOPs, success metrics and measurable business outcomes.
- Experience supporting UAT, business readiness, change management, production support or operational embedding of technology deliverables.
- Experience working with digital platforms, data-driven products, automation, analytics, workflow transformation and AI-enabled capabilities.
- Exposure to AI, machine learning, generative AI, automation, analytics, decision engines or intelligent workflow capabilities is advantageous.
- Experience with vendor engagement, RFI/RFP processes and the assessment of third-party digital, AI, automation, analytics or SaaS solutions.
- In-depth understanding of insurance products, market dynamics, distribution processes, customer journeys, operations processes and regulatory considerations is advantageous.
- Prior knowledge of General Insurance, Unit Trust operations would be an added advantage.
Education
- Bachelor’s degree in information technology, computer science, engineering, data science, business administration, management or a related field.
- MBA or other relevant postgraduate degrees will be an added advantage.
- Scrum, Agile Product Ownership, Digital Product Management, Data Analytics, AI Product Management or AI for Product Owners certification or learning exposure will be advantageous.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.