At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview:
PDI Technologies is looking for a Product Owner to help manage multiple simultaneous projects and issues of varying size, end to end, within our Loyalty engine ecosystem. The Product Owner (PO) is a critical member of an Agile development team that drives the team to deliver high-quality, high-value features and functions in service of our Loyalty business.
As a PO, you will help shape product features and requirements while working closely with Agile engineering teams, Product Managers, customers, and business stakeholders to build high-quality products for our target markets. Prior experience in Product Management, Product Owner, or Business Analyst roles — ideally with exposure to loyalty, rewards, or CRM (Customer Relationship Management) platforms — is highly desired.
This role is expected to use AI tools and processes as a core part of how work gets done — accelerating requirements-gathering, documentation, and story breakdown so the team can move faster without sacrificing quality.
Key Responsibilities:
- Stay aligned with and contribute to the Loyalty product vision, roadmap, and priorities
- Work closely with Support to understand and prioritize customer-reported issues within the Loyalty ecosystem
- Work closely with system users (customers, partners, consulting) to understand business needs and translate them into actionable user stories
- Apply technical astuteness, attention to detail, and proactivity to drive closure and optimize development team throughput
- Use AI-assisted tools and workflows to speed up requirements analysis, documentation, and backlog preparation
- Serve as a product evangelist, particularly with Product Managers and Business teams, helping them understand platform best practices
- Develop documentation for new Loyalty features, including UI mockups, process flows, and data sequence diagrams
- Attend sprint planning meetings and work with the team to define sprint goals
- Guide Agile teams in breaking down user stories and defining acceptance criteria
- Ensure the product backlog is prioritized and properly balanced between new product work and maintenance
- Collaborate with engineering during sprints to review output and answer questions about desired functionality and outcomes
- Ensure the team has an appropriately groomed backlog ready for sprint planning; monitor ready stories vs. velocity
- Conduct backlog refinement meetings, sprint reviews, and product demos
- Manage the product backlog in ALM tools such as Jira or Azure DevOps
- Author and publish product release notes and customer notifications
- Own release planning for Loyalty initiatives
Qualifications:
- Ability to connect technical system behavior (rules engines, transaction/redemption flows, integrations) with business goals for the Loyalty program
- Comfort working within a complex, rules-driven engine where changes can have wide-reaching downstream effects
- Experience with loyalty, rewards, promotions, or CRM platforms is a strong plus
- Fluent with — or genuinely eager to learn — AI-assisted product workflows (e.g., using AI tools to accelerate PRD drafting, backlog refinement, research synthesis, and documentation) in order to move quickly in a fast-paced environment
- 2–5 years of experience as a Business Analyst, Product Manager, Product Owner, or similar role, including at least 2 years working as an Agile Product Owner
- Highly motivated self-starter with a desire to help others, take action, and seek out resources to excel within the role
- Strong written and verbal communication skills, with the ability to translate technical concepts into non-technical terms and vice versa
- Ability to work independently as a contributing member of a high-paced, focused team, managing multiple priorities and competing deadlines
- Strong problem-solving and analytical skills, with the ability to work under pressure
- Ability to socialize ideas and influence decisions without direct authority
- Collaborative by nature, with a strong desire to dig in and learn independently and through asking questions
- Comfortable partnering with and reporting to leadership based in the U.S., with strong cross-time-zone communication habits
- Working knowledge of product and sprint backlog tracking, burn-down metrics, velocity, and work breakdown techniques
- Solid understanding of Agile software development processes and principles
- Bachelor’s degree in business, computer science, or equivalent work experience
Preferred Skills:
- Domain experience in Convenience Retail, ERP, Logistics, or Financial transaction processing solutions
Behavioral Competencies:
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Ensures Accountability
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Manages Complexity
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Communicates Effectively
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Balances Stakeholders
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Collaborates Effectively
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.