At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary

As a Product Owner you are the primary link between stakeholders and delivery teams, balancing business priorities, customer expectations, operational realities, and technical feasibility. You will work closely with CTO’s org, Engineering Leadership, product management and cross-function teams.

The role calls for a highly motivated, independent thinker who is organized, detail-oriented, adaptable, and effective at building relationships across diverse teams and stakeholder groups.

Maximize product value by owning the definition, prioritization, and delivery of product capabilities — translating customer, business, operational, and regulatory needs into clear, actionable requirements and measurable outcomes.

Essential Job Responsibilities

Product Vision, Strategy & Roadmap

• Define and communicate a product vision aligned with Epiq's strategic objectives and client needs.
• Create, maintain, and prioritize the product roadmap to deliver maximum business value.
• Partner with Product Management and Senior Product Owners to align delivery priorities with the broader product strategy.
• Define minimum viable products, experiments, and incremental delivery approaches that get value to business and customers early.

Backlog Ownership & Agile Delivery

• Own, maintain, and continuously refine the product backlog, prioritizing on value, risk, dependencies, and technical feasibility.
• Translate business needs into epics, features, user stories, acceptance criteria, and functional requirements. Lead backlog refinement and participate in sprint planning, reviews, retrospectives, and release planning.
• Provide day-to-day requirement clarification and timely product decisions to engineering, QA, and UX, resolving impediments as they arise.

Hands-On AI Fluency & Tooling

• Use AI tools hands-on in daily product work — requirement drafting, story refinement, discovery synthesis, research, meeting summarization, usage analysis — and maintain reusable prompt patterns for those workflows.
• Stay current on AI capabilities and emerging patterns, and translate that awareness into concrete product decisions.
• Build lightweight prototypes and clickable concepts using AI-assisted and low-code tools to validate ideas before committing engineering capacity.
• Identify and prioritize AI use cases on customer value, feasibility, data readiness, risk, and measurable impact, including where AI can remove manual effort from operational and client-facing workflows.
• Define evaluation criteria for AI-enabled features — accuracy, groundedness, latency, cost, confidence thresholds — with human-in-the-loop checkpoints and fallback paths for non-deterministic output.
• Ensure AI usage meets privacy, security, client-confidentiality, auditability, and responsible-use requirements, and never treat unvalidated AI output as a final decision or deliverable.

Stakeholder & Customer Leadership

• Serve as the voice of the customer and the liaison between business stakeholders, technical teams, operations, and clients.
• Gather and document business and customer requirements, and facilitate discovery workshops, demonstrations, and feedback sessions.
• Convert customer feedback, usage trends, and operational insight into actionable backlog changes.
• Communicate priorities, roadmap progress, delivery status, risks, and key decisions with clarity.
• Build trusted relationships and influence decisions across organizational levels, from delivery squads to senior leadership.

Quality, Risk & Continuous Improvement

• Embed security, privacy, compliance, information governance, and operational readiness into the product lifecycle.
• Identify and communicate delivery risks, assumptions, dependencies, and constraints early.
• Define success metrics and track adoption, utilization, and business value to guide roadmap and investment decisions.
• Support product documentation, release communications, and enablement materials.
• Validate delivered functionality, lead feature acceptance, and support UAT, release readiness, and deployment.

Qualifications, Requirements & Skills

Education

• Bachelor's degree in Business, Information Systems, Engineering, Computer Science, or a related field, or equivalent practical experience.

• Advanced degree, or a product management certification (CSPO, PSPO, SAFe PO/PM, CSM, or equivalent).

Experience

• 7+ years as a Product Owner, Product Manager, Business Analyst, Product Analyst role.
• Proven delivery in Agile or Scrum environments, owning enterprise software or SaaS backlogs.
• Demonstrated ability to elicit requirements and translate complex business needs into user stories and acceptance criteria.
• Hands-on experience with backlog & delivery-management tools - Azure DevOps (Preferred), Jira.
• Practical, day-to-day use of AI tools in product, analysis, or delivery work, with specific examples of how they changed your output or decisions.
• Strong stakeholder engagement across business and technology teams, with excellent written and verbal communication.

• Experience defining, launching, or scaling AI or machine-learning-enabled product features in production.
• Added Advantage - Experience with document capture, classification, data extraction, or workflow automation technologies.
• Experience supporting global stakeholders and distributed development teams.
• Experience running structured pilots or proofs of concept with emerging technology vendors.

Product Ownership

• Backlog management and value-driven prioritization
• Requirements elicitation, analysis, and functional documentation
• Roadmap planning and product lifecycle support
• Business process analysis and process improvement

AI Adoption

• Applied AI literacy: LLMs, prompt engineering, retrieval-augmented generation, agentic and automation workflows
• AI-assisted document classification, summarization, and intelligent data extraction
• Evaluation and quality criteria for non-deterministic features, including human-in-the-loop design
• Responsible AI: data privacy, security, confidentiality, auditability, and bias awareness
• AI-assisted prototyping and low-code or no-code tooling
• Software development lifecycle knowledge; comfort with APIs, integrations, cloud applications, and enterprise architecture
• Data analysis and metrics interpretation; self-sufficient with dashboards and queries

Collaboration & Personal Effectiveness

• Stakeholder management and relationship building across varied personalities and communication styles
• Cross-functional influence without authority
• Independent thinking, self-motivation, ownership, and accountability
• Adaptability and comfort with changing direction in a fast-paced environment
• Organization, attention to detail, and structured problem solving
• Customer-first mindset and sound judgment under ambiguity
• Curiosity and continuous learning — particularly in a field moving as quickly as AI

Domain Knowledge (Good to Have)

• Experience in Legal Technology, eDiscovery, Compliance, Information Governance, Digital Forensics, Data Breach Response, Court Reporting, records or content management, or Professional Services.
• Document capture solutions, records management, Enterprise content management and workflow automation

Success Measures

You may be assessed on the critical capabilities relevant to success in this role, including:

• Product vision development and strategic roadmap execution
• Timely delivery of prioritized product enhancements against a clear, well-maintained backlog
• Requirements quality and solution delivery excellence
• Effective stakeholder communication, alignment, and cross-functional influence
• High-quality release execution and feature acceptance
• Adoption and utilization of delivered product capabilities
• Measurable business value realization and operational efficiency gains
• Demonstrated, practical application of AI tools and capabilities to improve product outcomes and team productivity
• Continuous improvement of product outcomes, processes, and user experience

Competencies

Integrity – Behaves in an honest, fair, and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.

Client Focus – Takes action with the clients, both internal and external, and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.

Results-Driven – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.

Entrepreneurial Orientation – Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.

Decisiveness – Makes well-informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions; can make tough decisions.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.