Product Owner - Digital Patient Experience

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Digital Health Product Owner – Digital Patient Experience

• Fixed Term 6-month contract, secondment would also be considered

• 80 hours per fortnight including an ADO

• Classification code – HS6
• Alfred Care Group based

The Department

The Digital Health Division is responsible for enabling clinical staff to deliver timely, quality care to our patients and carers through innovative use of information technologies, and through strategic management of information and data across the organisation

The Role

The Digital Patient Experience (DPE) Product Owner reports to the Senior Manager, Products and works with clinical programs and relevant stakeholders across Alfred Care Group and third parties to continue the development of DPE portfolio. The goal of this strategic pillar is to enable a personalised patient experience throughout the health journey such that care is easier to access, is connected to other services, supports the patient to stay engaged with their health journey and empowers the patient to make informed decisions and better manage their care.

Integral to this role is understanding the consumer needs and the clinical program / business goals. The Product Owner will do this by actively collaborating and liaising with Digital Health Leadership, The Patient Experience & Consumer Engagement (PECE) team, clinical program / business stakeholders and technical product development and delivery teams across Digital Health to deliver complex digital products, systems and services.

This is a highly collaborative position, and the Product Owner is responsible for the appropriate co-ordination and communication within Digital Health departments and across the organisation. The position will have a strong emphasis on managing the overall product strategy, feature development roadmap, delivery lifecycle as well as coordination across internal and external teams and vendors to deliver the strategic product roadmap and maximise incremental business value.

Skills

• Product Owner / Manager experience and proven skills in building long-term product visions and releasing products that have met and / or exceeded business objectives.
• Experience working in a healthcare setting as a product owner or similar desirable
• Customer empathy journey creations, user story and persona mapping, design thinking, UX / UI, story boarding, prototyping, user interface documentation skills etc.
• Strong interpersonal skills in managing multiple stakeholders and teams across programs
• Tertiary qualifications (Bachelor’s degree or higher) in Health/Business/Marketing or Information Systems
• Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office
• Excellent team player who values diversity and always demonstrates respect
• Ability to create, track, measure and report on product success using relevant product metrics and KPIs
• Previous experience with software implementations and/or project and program management
• Experience working in close collaboration with a range of internal and external stakeholders and leading cross functional teams

Benefits

• Salary Packaging
• Car Parking (subject to availability)
• Child care services

If applicable, specify specific requirements that you require in the cover letter or CV.

Applications close Sunday, 6 September 2026

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.