Tactacam · Billings, MT ·
Owns Tactacam's internal customer-support tools — the in-house Admin Panel and Zendesk platform — turning agent pain points into a prioritized roadmap and partnering with engineering and design on agent-facing UI. Also defines AI features (history summarization, root-cause flagging, next-step recommendations) and data integrations; on-site in Billings, MT.
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Company Overview:
At Tactacam, we are a rapidly growing team of tech innovators, trail-blazers, and outdoor enthusiasts working to engineer the outdoors! We are proud to be a market-leading outdoor camera and technology company, but at our core, we are just a group of people obsessed with the great outdoors. We are far more than a technology company; we are a community that values fresh air as much as fresh ideas. As restless adventurers, we know that the best ideas rarely happen behind a desk, which is why we constantly encourage our team to get outside, use our products, and let the natural world inspire their next big breakthrough.
We also operate as tech trailblazers who are moving fast. With over 500,000+ active customers worldwide and a constantly expanding product line, we are actively pushing the boundaries of what outdoor technology can do. Because "good enough" isn't in our vocabulary, we intentionally foster an environment of ambitious dreamers where every team member is encouraged to aim higher, dream bigger, and drive innovation forward. We believe that your career should be an adventure too, and our rapid growth offers limitless possibilities for career advancement, personal development, and hands-on impact
Job Overview:
As the Product Owner, Customer Support Tools, you will own the internal tools our support agents rely on to help customers, including our in-house Admin Panel and our Zendesk platform. You'll turn customer support agent pain points into a clear, prioritized roadmap, work closely with engineering to deliver improvements, and bring AI into the agent workflow so issues are identified and resolved faster across our portfolio of connected cellular devices. This is an on-site role in Billings, Montana, reporting to the Internal Systems & AI Business Unit Leader and partnering closely with Customer Support leadership.
Responsibilities:
Requirements:
Location Limitations:
Please note at this time, we are not accepting applications from candidates based in Alaska (AK), Connecticut (CT), Delaware (DE), Massachusetts (MA), New Mexico (NM), and South Dakota (SD)
Equal Opportunity Employer:
Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions. If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist.
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