Product Owner - Customer Products

Help shape the future of yourtown's fundraising products. Lead product strategy, uncover new opportunities and deliver commercially successful solutions that create lasting impact.

yourtown is a trusted provider of services for young people, supporting mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, and those experiencing domestic and family violence. Every year, we help thousands of young people and families build brighter futures through evidence-based programs, counselling, education, and employment services. Our purpose is to help young people realise they can tackle whatever life throws at them and create the future they want for themselves.

What makes yourtown unique is our combination of social impact and commercial enterprise. Alongside our community services, we operate a diverse fundraising and product portfolio, including the iconic yourtown Art Union, one of Australia's largest charitable lottery programs, as well as individual giving, philanthropy, corporate partnerships, and other supporter products. These commercial activities generate vital revenue that helps fund and sustain our services, enabling us to support more young people while continuously innovating and growing our impact.

your opportunity

We're looking for a commercially minded Product Owner to help shape and grow products within our fundraising portfolio. This is an opportunity to take ownership of customer facing products from concept through to optimisation, balancing customer needs, innovation and commercial outcomes to deliver sustainable growth for yourtown.

Working closely with teams across Marketing, Digital, Finance and Customer Experience, you'll use customer insights, market trends and performance data to identify opportunities, develop new concepts and optimise existing products. If you're naturally curious, enjoy challenging traditional thinking and have a strong understanding of what makes revenue generating products successful, we'd love to hear from you.

In this role you will:

• Own the end-to-end lifecycle of assigned products, from discovery and design through to delivery and optimisation.
• Develop and manage product roadmaps aligned to growth and revenue objectives.
• Use customer insights, behavioural data and market trends to inform product decisions and improvements.
• Build business cases and evaluate opportunities for new products, enhancements and investment decisions.
• Lead product performance optimisation across acquisition, retention, engagement and revenue outcomes.
• Partner with cross functional stakeholders to bring innovative product ideas to life and drive commercial success.

what we are looking for

• Experience as a Product Owner, Product Manager or similar role with responsibility for commercial or customer facing products.
• Strong commercial acumen with the ability to evaluate opportunities, manage trade offs and drive revenue growth.
• Experience developing business cases, analysing performance data and translating insights into action.
• Creative and strategic thinking, with the confidence to challenge assumptions and explore new opportunities.
• Strong stakeholder engagement skills, with the ability to influence, collaborate and build alignment across teams.
• Exposure to fundraising, subscription, membership, lottery or other revenue-generating product environments will be highly regarded.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• Salary Sacrifice options to increase your take home pay
• Hybrid working environment, with flexible working arrangements
• Access to Paylab to help you save on everyday items like groceries, pharmaceutical, automotive services, as well as things like clothing, books, electricals, furniture, and even holidays!
• Opportunities for internal and external professional development
• Free access to LinkedIn Learning including over 16,000 learning modules
• A genuine focus on employee health and wellbeing
• yourWellness program includes free access to Calm & Centr Apps
• Access to free and confidential counselling sessions for you and members of your immediate family
• Access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• An environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

Click “Apply” to submit your application and take the next step in a career where your work truly matters.

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Contact: Lily Welch | Talent Acquisition Specialist | [email protected]

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.