Product Owner, CRM

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.

Join Us as a CRM Product Owner
The National Autistic Society helps create a world that works for autistic people and within our Corporate Services support the teams who champion the rights and interests of autistic people and their families. We have a rewarding opportunity for a CRM Product Owner within the IT team. If you share our values and want to make a difference, we’d love to hear from you.

Visit our website to find out more about who we are: https://www.autism.org.uk/

About the Team
You’ll work closely with colleagues across Fundraising, Commercial, Marketing, Data, and IT, forming a central part of a cross‑functional digital and data ecosystem. The team collaborates to ensure customer, supporter, and stakeholder interactions are supported by well‑designed, reliable, and scalable CRM and marketing platforms.

About the Role
As the CRM Product Owner, you’ll own the strategic direction, governance, and continuous improvement of the organisation’s CRM platforms, primarily Microsoft Dynamics 365 and HubSpot. You’ll shape the product roadmap, prioritise enhancements, and work with stakeholders, data teams, and suppliers to ensure both platforms work seamlessly together to deliver a high‑quality customer experience.

What You’ll Do

• Own and deliver the CRM product vision and roadmap, translating organisational priorities into clear, well‑governed platform improvements.
• Work with business stakeholders, data and IT teams, and external suppliers to define requirements, deliver enhancements, and optimise workflows, automations, and integrations.
• Champion platform adoption and data quality through training, clear documentation, stakeholder engagement, and continuous improvement.

What We’re Looking For

• Proven experience as a CRM Product Owner, Product Manager, or CRM‑focused Business Analyst, with hands‑on experience configuring CRM platforms.
• Strong understanding of CRM data models, workflows, automation, and governance, with the ability to turn business needs into effective system solutions.
• Excellent stakeholder management and communication skills, with confidence working across technical and non‑technical teams and managing competing priorities.

Click here for the Job Description

This advert is for a full time position, at 35 hours per week.

This role is Homebased/ Hybrid/office based

What we can offer you

• Pension – Auto-enrolled pension scheme.
• Annual Leave – 33 days (including public holidays). You can buy or sell leave each year.
• Training – Great induction and training, including autism training.
• Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
• Healthcare – Cash plan for permanent staff.
• Life Assurance – 2x your base salary.
• Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension.
• Support – 24-hour Employee Assistance Programme and counselling.
• Mindfulness – Free Headspace app for you and up to 3 family/friends.
• Blue Light Card – Eligibility for discounts.

About our application process

You will be required to upload your CV. If you are providing a supporting statement, please consider the following:

• Look at the job description and person specification.
• Tell us how your skills and experience match the role.
• Give examples if you can.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.

We are an equal opportunities employer and part of the Disability Confident Employer scheme.

Important Information

Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.