Product Owner
Consult Recruitment · Auckland CBD, Auckland ·
- Work mode
- Hybrid
- Employment
- Contract
- Category
- Product
A six-month contract Product Owner role in Auckland CBD leading a Salesforce-based customer experience modernisation for a contact centre. Day to day you define product vision, prioritise backlogs, write epics and user stories, and bridge contact centre operations with technical delivery squads using Agile practices.
This six-month contract positions you at the helm of a major customer experience modernisation where you will define product vision, manage feature backlogs, and bridge contact centre operations with technical squads. Enjoy high-impact project ownership, clear commercial returns, and modern work-life balance.
Key Responsibilities
Natalie Parr
Key Responsibilities
- Define product vision to align delivery with organisational objectives.
- Represent contact centre operations to solve customer pain points.
- Prioritize feature backlogs based on value, risk, and compliance.
- Translate business needs into actionable epics and user stories.
- Validate delivered features to ensure quality standards and benefits.
- Proven Product Owner background across complex Salesforce delivery environments.
- Practical knowledge of contact centre operations and customer journeys a plus
- Deep experience in financial services, banking, or insurance sectors beneficial but not essential
- Strong Agile delivery capability across backlog and roadmap management.
- Collaborative communicator skilled at engaging senior enterprise business stakeholders.
- Modern hybrid flexibility.
- Ownership of high-profile Salesforce customer experience transformation roadmap.
- Fast-paced delivery culture with strong potential for contract extension.
- Collaborative team environment focused on innovation and delivery quality.
Natalie Parr