The Product Owner, Systems Solutions Applications is a member of AVI-SPL’s Systems Solutions product management team, reporting to the VP, Product Management. This role is the voice of the business for the platforms and applications that run the Systems Integration (SIG) line of business, translating business needs into a clear, prioritized backlog and ensuring the delivery teams build the right things in the right order. A significant part of this role will be supporting Project Unity, AVI-SPL’s global deployment of Microsoft Dynamics 365, as a core team member working alongside and in support of the Project Unity Team Leads. The Product Owner will also own the backlog for other SIG application development initiatives, including the custom project delivery tools, integrations and reporting used by Operations teams. WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The Product Owner, Systems Solutions Applications is a member of AVI-SPL’s Systems Solutions product management team, reporting to the VP, Product Management. This role is the voice of the business for the platforms and applications that run the Systems Integration (SIG) line of business, translating business needs into a clear, prioritized backlog and ensuring the delivery teams build the right things in the right order. A significant part of this role will be supporting Project Unity, AVI-SPL’s global deployment of Microsoft Dynamics 365, as a core team member working alongside and in support of the Project Unity Team Leads. The Product Owner will also own the backlog for other SIG application development initiatives, including the custom project delivery tools, integrations and reporting used by Operations teams. Project Unity (Microsoft Dynamics 365): Serve as a core member of the Project Unity team, supporting the Project Unity Team Leads and representing Systems Integration (SIG) business needs. Participate in fit-gap and solution design workshops with the Team Leads and the implementation partner, providing SIG process knowledge and helping identify where standard Dynamics 365 functionality can meet the business need. Support the Team Leads in reviewing the current Project Operations customization inventory, documenting business justification and recommending which items should be retained, changed, moved or retired. Document and refine SIG requirements and user stories as assigned by the Team Leads/ Work with Business Architects and Business Analysts to capture SIG process flows and data requirements for Dynamics 365 and connected platforms. Assist with data migration and cutover activities by helping define data requirements and validating migrated SIG data. Support user acceptance testing (UAT) by writing test scenarios, executing tests, coordinating SIG business testers and logging and tracking defects. Help the change management and training teams prepare SIG end users for each release, including demos, training content and knowledge transfer. Raise risks, issues and open decisions to the Project Unity Team Leads and follow them through to resolution. Systems Integration Application Portfolio: Own the product vision, roadmap and backlog for SIG app development initiatives outside of Unity, including custom Power Platform apps, integrations, automations and reporting. Continually gather feedback from operations to identify improvements and new opportunities. Coordinate dependencies and sequencing between Unity and other SIG initiatives so work is not duplicated and the roadmap stays aligned. Define and track success measures (adoption, cycle time, data quality, user satisfaction) for each product and use them to guide priorities. Product Ownership & Agile Delivery: Create, maintain and prioritize the product backlog so that it always reflects the highest business value, balancing new features, enhancements, technical debt and defects. Organize requirements into epics, features and user stories with clear, testable acceptance criteria, and identify dependencies between them. Lead backlog refinement and actively participate in sprint planning, daily stand-ups (as needed), sprint reviews and retrospectives. Be available to the delivery team to answer questions and make timely decisions on scope and behavior. Review completed work against acceptance criteria and accept or reject it so work can be designated as complete. Coordinate release planning, testing and deployment of features with the Program Managers and IT. Manage scope changes through the established change control process, assessing impact on cost, schedule and business value. Stakeholder Management & Communication: Serve as the primary day-to-day business point of contact for SIG stakeholders on SIG application initiatives, and as a liaison between SIG stakeholders and the Project Unity Team Leads. Build consensus across business units and global regions on feature priorities, and escalate unresolved conflicts to the VP, Product Management. Provide clear, consistent updates on roadmap, progress, risks and decisions to business leaders, the IT steering committee and delivery teams. Prepare and present demos of new functionality to stakeholders and end users. Travel to regional offices to directly interface with team members on an as-needed basis. Special projects as required. WHAT WE’RE LOOKING FOR Must Haves: 1-2+ years of experience as a Product Owner, Business Analyst, or functional lead on ERP, CRM or business application projects Hands-on experience with Microsoft Dynamics 365 (Project Operations, Finance & Supply Chain Management and/or Customer Engagement) or a comparable ERP platform Working knowledge of Agile/Scrum practices, including backlog management, user story writing and acceptance criteria Understanding of project-based business processes such as quote-to-cash, project delivery, resource scheduling, procurement and project accounting Experience working with a systems integrator or implementation partner through design, build, test and deployment phases Experience planning and leading user acceptance testing and supporting go-live and hypercare Ability to create alignment across departments and make clear, timely prioritization decisions Strong strategic thinking and structured problem-solving skills with excellent attention to detail Excellent communication, presentation and facilitation skills, both verbal and written, with the ability to work effectively at all levels of the organization Ability to negotiate conflict and maintain constructive working relationships Ability to balance multiple initiatives with changing priorities and ensure deadlines are met Ability to handle sensitive and confidential information Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio) and backlog tools such as Azure DevOps or Jira Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards Nice-to-Haves: Bachelor’s degree in Business, Information Systems or a related field, or comparable industry experience Certified Scrum Product Owner (CSPO), PSPO or SAFe POPM certification Microsoft Dynamics 365 certification (e.g., Project Operations Functional Consultant) Experience with the Power Platform (Power Apps, Power Automate, Power BI) and system integrations such as ServiceNow and SharePoint Experience in the AV / systems integration industry or another project-based services business Experience with global, multi-entity, multi-currency ERP rollouts and in a complex matrix environment Familiarity with organizational change management practices WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Pay Type Min Base Max Base Salary $85k $110k This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.