Product Owner - AI & Intelligence

Salary: £70,000 - 80,000 per year

Requirements:

• 3+ years of product experience as a Product Owner or Product Manager on a B2B SaaS platform, with a track record of shipped outcomes
• Hands-on experience delivering at least one AI/ML-powered feature into production, such as LLM-based tools, recommendation engines, or forecasting models
• Comfortable with AI concepts such as prompting, RAG, fine-tuning vs. off-the-shelf models, LLM evaluations, and latency/cost trade-offs
• Proven skill in defining acceptance criteria and success metrics for non-deterministic, probabilistic AI behaviors
• Able to self-serve in SQL or analytics tools to answer product questions
• Exceptional ability to explain complex AI trade-offs to executives and non-technical stakeholders
• Experience in payments, POS, commerce, or platforms serving SMBs is desirable
• Familiarity with agentic workflows, tool-use architectures, and conversational UX is desirable
• Hands-on experience with LLMOps tools, model evaluation frameworks, or AI governance is desirable
• Experience scaling products across international markets is desirable

Responsibilities:

• Partner with the SVP and executive team to define, prioritize, and sequence AI initiatives
• Balance merchant value, technical feasibility, and cost-to-serve across the AI roadmap
• Translate ambiguous problems into product requirements tailored for AI system dynamics
• Define accuracy thresholds, hallucination tolerances, latency budgets, and fallback behaviors
• Run fast validation loops with design and research
• Build prototypes to earn executive buy-in and determine when a deterministic solution is better
• Meet with customers regularly and establish feedback forums
• Build and run an exclusive customer Intelligence Group to iterate with merchants
• Build evaluation frameworks, golden datasets, and regression testing alongside data and engineering teams
• Ensure adherence to privacy, data protection, and transparency standards, including GDPR and UK GDPR
• Monitor market trends, competitor moves, and cost-efficiency techniques across the POS and fintech landscape
• Translate market insights into actionable business cases

Technologies:

• AI
• Fine-tuning
• Support
• LLM
• Product Manager
• Product Owner
• RAG
• SQL
• UX UI Design
• Copilot

More:

Epos Now is at an exciting inflection point as we embed deep intelligence directly into our platform to help merchants take control with richer insights, smarter support, and automated tools that drive business growth. As the Product Owner – AI & Intelligence, you will sit at the intersection of Product Strategy, Data, and Engineering, shaping high-impact products that merchants trust every day. We welcome applicants from all backgrounds and value candidates who have shipped AI products that real customers use and love.

last updated 37 week of 2026