Product Manager Trust

You will own customer-facing trust features and their underlying systems, including account security controls, verified support experiences, beneficiary planning, account management, KYC/B, transaction limits, and account restrictions. You will identify fraud vectors, partner with Compliance, Finance, Operations, and Data, define and prioritize a roadmap, own fraud KPIs, establish success metrics, and support cross-functional delivery.

Responsibilities

• Serve as the voice of the customer and understand product fraud vectors and blind spots
• Collaborate with Compliance, Finance, Operations, and Data to understand needs
• Define, prioritize, and deliver a roadmap for financial risk management and fraud strategy
• Own fraud KPIs and refine their definitions with Data and Finance
• Establish and track feature, initiative, and operational-efficiency success metrics
• Support and motivate cross-functional teams through an inclusive and collaborative mindset

Requirements

• At least 4 years of product management experience, including at least 2 years on trust or fraud-related teams
• Experience working with designers and user researchers
• Excellent verbal and written communication skills
• Experience and interest in Bitcoin and fintech is a plus

Benefits

• Equity in a high-growth startup
• Health, dental, and vision insurance premium contributions
• Short- and long-term disability insurance
• Basic life insurance
• Cell phone and internet reimbursement
• Flexible PTO
• Sick leave
• Parental leave
• Access to a 401k plan