Product Manager - Portal & App
Sokin · Belgrade, RS ·
- Category
- Product
- Experience
- 2+ years
- Visa sponsorship
- No
Product Manager owning Sokin's B2B customer portal and mobile app end-to-end — defining the roadmap, shipping features that drive activation and engagement, and tracking metrics with engineering, design, and compliance teams at a global payments fintech, based in Belgrade.
Your role
We are looking for an ambitious, driven Product Manager to join our team. At Sokin, we are building a world-class product team that can help us remove the borders, barriers and burdens from global business.
Product Management at Sokin is all about creating and delivering an ambitious roadmap with your team and working continuously with clients and stakeholders to ensure your product is driving real value for our customers and the business.
This is an opportunity for someone who wants to be part of something challenging and transformative, someone who wants to play a critical role in driving our success.
About Us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.
Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:
• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations
We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.
Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
As our Portal & App Product Manager in the Acquisition and Activation tribe
You will own delivery across Sokin's Customer Portal and Mobile App, the primary self-service channels through which customers manage their accounts, initiate transactions, access reporting, and engage with the platform following onboarding. These products sit at the intersection of customer experience, payments infrastructure, identity and access management, and operational workflows, making them critical to both customer satisfaction and commercial performance.
The role will be responsible for defining and delivering product initiatives that improve customer activation, engagement, and feature adoption. You will work closely with Engineering, Design, Data, Compliance, and Commercial teams to translate customer and business requirements into well-defined product outcomes, balancing user experience improvements with platform scalability, technical dependencies, and regulatory considerations.
The successful candidate will own their product area end-to-end, including roadmap prioritisation, backlog management, requirements definition, delivery execution, experimentation, and performance measurement. They will be expected to use customer insights, behavioral analytics, and operational data to identify opportunities, validate solutions, and track impact against key metrics.
Operating with a high degree of autonomy, the Product Manager will partner closely with Product Leadership to align their roadmap with tribe objectives while coordinating cross-functional delivery across multiple teams and systems. The role requires someone who is comfortable navigating ambiguity, managing complex technical dependencies, and driving execution in a fast-paced, scaling fintech environment. Familiarity with mobile operating systems and the technology around them would be beneficial for this role.
Your role as a PM at Sokin:
Own the product roadmap for the business customer portal and mobile app
Working with engineering and design to ship features that improve customer activation and day-to-day platform engagement.
Define and track product metrics including activation rates, portal engagement, and mobile adoption, using these to prioritise the roadmap.
Collaborate with onboarding teams to ensure a seamless customer experience from approval through to first use.
Support multi-region product requirements across Sokin's markets (UK, US, UAE, EU, AU, SG, LATAM), ensuring the portal and app meet the needs of customers across different regions.
We’d love to hear from you if:
2-4 years of product management experience, ideally within B2B fintech, payments, or SaaS.
Proven experience owning customer-facing web or mobile products end-to-end.
Comfortable working with data - able to define metrics, instrument funnels, and make evidence-based decisions.
Strong cross-functional collaborator, comfortable working across engineering, design, compliance, and commercial stakeholders.
Experience with multi-region or multi-market products is advantageous
You're excited by, and have experience in, building products that customers love within the fintech space.
You’re driven to make a difference and want to fully own your product roadmap.
You're someone that enjoys getting into the details and understanding the mechanics of your product and the data behind it.
You're comfortable working closely with financial, risk, and legal stakeholders, ensuring products are designed in a user-centric way while remaining compliant.
You enjoy working in cross-functional teams alongside engineers, designers, and other functions to deliver value to users.
You have a good understanding of technical concepts and can work closely with engineers to find the best solution to a problem.
You love solving problems in innovative and creative ways.
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.
Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.