Product Manager - Personal Deposits

Join Servus Credit Union - Canada’s Largest Credit Union!

We are hiring for a Product Owner - Personal Deposits in our Products and Pricing department. This position is remote, and open to all employees across the province.

Posting Closes: Until filled.

For Internal Use Only: P3/a

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

The Product Owner – Personal Deposits is accountable for implementing the product design, development and product marketing strategy for Servus Credit Union's personal deposit banking products, as well as a play a key role on the Service Fee Committee. Reporting to the Director of Product and working closely with rest of the Pricing and Loyalty Team, their detailed understanding of the product life cycle and proficiency in product management best practices will ensure an innovative and competitive portfolio of Personal banking products and services.

What You'll Be Doing

Key Responsibilities and Accountabilities:

• Provides input into the development of an innovative product and service strategy; translates product strategy into operational plans that prioritize activities based on business and member impact.
• Develops, implements, and maintains a deposit product roadmap that defines enticing features for our members, drives adoption, and increases utilization of Servus' services; ensures product programs reflect the market needs of members and deliver the company’s vision and strategy.
• Creates buy-in for the product vision both internally and with key external partners.
• Manages an assigned product portfolio through all stages of the product lifecycle, driving its success through product and pricing optimization, and ongoing recommendations to improve product profitability and competitiveness; ensures internal stakeholders are up to date and informed of product-shelf and any changes.
• Leads the development of an ideal member experience, targeted to specific segments, and built upon collaboration and integration between digital and direct/assisted channels, solutions, sales, and operations.
• Actively monitors member channel usage, including in-branch/ department transactions and member share of wallet, to support the use of data in determining branch and department productivity.
• Actively supports Product, Pricing and Loyalty leadership team with reporting needs, specifically as it relates to ongoing business performance, helping to identify gaps and support tactical strategies to address gaps.
• P&L for Deposit Products including end to end ownership of all revenue & cost drivers of Retail Deposit products.
• Provides content for Service Fee Committee.
• Partners with appropriate teams and leaders to support annual KPI planning, including product volume and unit objectives that drive revenue growth, member adoption and member satisfaction goals.
• Leads the development and execution of member propositions, with the intention of acquiring new members, deepening member relationships, and increasing share of wallet.
• Establishes and manages third-party vendor relationships and products, in addition to providing input for setting and optimizing relevant strategies and tactics; ensures partnership agreements and service level expectations are adhered to.
• Stays current on external market conditions and new or evolving trends in product management, distribution, and segmentation; provides assessment of Servus' offerings compared to our competition and responds by adjusting product roadmap as necessary.
• Ensure governance, compliance, and risk standards are upheld.

What You Bring

Education Requirements

• 7 years’ experience in financial services, product management and development, or analytics.
• Demonstrated ability in product management and development, customer segmentation, sales and profitability analysis, and vendor relationship management.
• Bachelor’s degree in a related field.
• An equivalent combination of education and experience may also be considered.

Other Role Requirements

• Proficient computer skills, with the ability to quickly learn and adapt to new and existing job-related systems and programs.
• Excellent written and verbal communication skills.
• Strong critical thinking, problem-solving, analytical, organizational, and multitasking skills.
• Customer-focused mindset with a commitment to delivering exceptional service.
• High level of attention to detail.
• Demonstrated ability to focus on goals and metrics, ensuring products address the right problems and that success is effectively measured.
• Ability to build and maintain effective working relationships across a wide variety of internal and external stakeholders.
• High degree of adaptability and flexibility to function successfully in a dynamic and often ambiguous environment.
• Strong presentation and public speaking skills.
• The business may from time to time ask for branch and/or department support for special projects and/or areas experiencing staff shortages. All employees may be asked to volunteer to assist in areas of need during these times. These assignments could result in a change of hours, location, and/or travel.

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance-based incentive pay and profit share
• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Employment Eligibility: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted

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