Product Manager, Patient Experience
Helix · USA ·
- Work mode
- Remote
- Category
- Product
- Experience
- 5+ years
- Company size
- 501-1000
- Salary
- USD 128,000 – 171,500 / year
Own the end-to-end patient onboarding product for Helix, partnering with teams to ship enhancements that improve user experience and align with the company’s genomics-driven healthcare mission.
Who We Are & What We Do
At Helix, our mission is simple: to help everyone improve their lives through their DNA.
Ready to make a real-world impact with your skills? At Helix, we're transforming healthcare by making genomics a standard of care. We partner with health systems and life science companies to accelerate the integration of genomic data into clinical practice. Join us in building a future where healthcare is personalized, proactive, and powered by genomics.
What Is Special About This Role?
The patients you are onboarding are not just users — they are research participants whose genomic data will shape the standard of care. As the Product Manager for the Helix patient experience, you will own the end-to-end product for enrolling patients into our research study platform, which powers health system partnerships across the country. This is a high-visibility role at the intersection of patient experience, regulatory rigor, and healthcare technology — and you will need to champion the patient while navigating health system complexity.
You will bring clarity and conviction to a cross-functional team operating in an AI-native environment. That means you will spend less time managing timelines and more time on high-judgment problem definition, rapid experimentation, and strategic orchestration. You will define the Why and the What with precision, and use AI as a force multiplier to reach validated solutions faster than was previously possible.
Key Responsibilities
High-Judgment Problem Definition
- Clearly define the customer problem before a single line of code is written — ensuring the team is always solving the right issue.
- Maintain a product vision that connects patient and health system needs to Helix's business growth, serving as the primary filter for what is worth building.
- Distill complex market signals, partner requirements, and user pain points into narratives that align stakeholders across the organization.
Product Discovery and Rapid Validation
- Orchestrate AI tools and agents to synthesize market context, analyze competitive landscapes, and evaluate solution approaches in hours and days rather than weeks.
- Direct the idea-to-prototype cycle with urgency, ensuring solutions are user-tested quickly and roadmap pivots are evidence-based.
- Own the validation process: analyze stakeholder feedback and behavioral data to make immediate, informed decisions about product direction.
Roadmap and Strategic Prioritization
- Own and maintain a living roadmap — updated as evidence shifts, not on a quarterly calendar — and make high-stakes tradeoff decisions including what not to build when technical cost is low but cognitive cost to the user is high.
- Ensure the health of the Helix Hosted Consent product, including data privacy, security, and governance considerations within a regulated healthcare context.
Cross-Functional Leadership
- Collaborate with design, engineering, delivery, research operations, clinical, regulatory, and support teams to ship enhancements that meet user needs and business goals.
- Keep the delivery cadence healthy — unblocking the team before blockers become delays, and maintaining quality across the full product lifecycle.
- Bridge the gap between AI-driven speed and human alignment — distilling technical outputs into clear narratives that maintain stakeholder trust and drive executive buy-in.
- Lead a culture of high-integrity debate: challenge the idea, not the person, and move the team from discussion to conviction quickly.
About You
- 5+ years of product management experience in highly cross-functional and/or customer-centric roles.
- Demonstrated AI fluency — you treat AI tools as a core part of your workflow, using them to accelerate discovery, analysis, prototyping, and communication.
- Working knowledge of the healthcare industry and regulatory landscape.
- You move from ambiguous problem to shipped solution without waiting for someone to hand you a plan — and you do it without losing sight of the user and KPIs.
- Excellent communication and interpersonal skills; you know how to say no while making it feel like an opportunity.
- Proven track record of successfully managing and improving user experiences for complex digital products.
- You build consensus and listen well, but you also drive hard decisions when consensus is not available.
Pluses
- Familiarity with regulated environments, including HIPAA, CLIA/CAP, CCPA/CPRA.
- Experience with electronic health records, interoperability, and the US healthcare domain.
- Experience working closely with health systems or other enterprise healthcare partners.
How We Measure Success in This Role
- Learning velocity: Insights reach user-tested prototypes in days. AI time savings are reinvested into deeper customer learning, not absorbed into planning overhead.
- Strategic clarity: The customer problem and success criteria are defined with enough precision that the team is never uncertain about the objective — not a fixed plan, but a fixed North Star.
- Narrative quality: Complex tradeoffs and data-driven insights are distilled into clear, human-centric narratives. Success is measured by the speed of stakeholder alignment, not the volume of documentation produced.
- Judgment accuracy: Scope and prioritization decisions are consistently backed by evidence when available, and by business-informed intuition when not. The hit rate of shipped solutions that deliver measurable value matters more than feature volume.
- AI orchestration: You effectively use AI as a force multiplier across every competency — from writing specs to conducting data analysis to running competitive research. You automate the How so you can focus entirely on the What and the Why.
Expected Interview Process:
1) Recruiter Screen 2) Manager Screen/Tech Screen 3) Onsite 4) Offer
Expected Pay For This Role:
There are 3 distinct parts to your Helix offer: 1) Base Salary 2) Annual Bonus 3) Equity
- Expected Helix Base: $128,000 - $171,500
- Expected Helix Discretionary Annual Bonus: 10% of your annual salary
- Equity: We offer generous equity at Helix. If you receive a Helix offer your recruiter will book dedicated time with you to educate you on our equity model.
Aside from working alongside brilliant, dedicated, passionate, down-to-earth, curious, warm, and thoughtful people, we also provide great benefits:
- Comprehensive Health Insurance with Date of Hire eligibility
- Above average employer paid premium coverage
- 12 weeks Helix Paid Parental Leave option
- 401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire
- Comprehensive Well-Being Benefits
- Flexible PTO
- Remote options for many roles and a home office stipend
What To Expect During Your First 90 days:
- First 30 days: you’ll spend time learning the Helix way, completing training and onboarding for your roles, and getting introduced to your team and relevant stakeholders. You’ll also gain a deeper understanding of our customers, our products, the impact we make in the lives of our communities, and how to thrive at Helix through participation in Helix U.
- Day 30 - 60: you’ll spend time contributing to projects, deeply familiarizing yourself with team and company processes, and developing a deeper understanding of Helix’s products, services and capabilities.
- Day 60 - 90: you’ll build your OKRs with your manager, start to take ownership of projects and initiatives on your team, and begin to demonstrate your impact on the Helix mission.
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Helix is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
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