Product Manager

The Opportunity

The Solutions department at PARGO manages a complex product portfolio spanning four core platforms with eight distinct product offerings. We’re looking for a Product Manager who obsesses over Product Operations to unlock scalability within a business. This role is essential to scale product coverage, improve product maturity and user experience.

Your Key Responsibilities

Business & Client Support

• Stakeholder support: Serve as the centralised point of contact for internal and external stakeholders on product-related questions
  

• Ticket specification: Write detailed Jira tickets with full context to streamline engineering delivery
  

Product Development

• Portfolio ownership: Own Product Operations and Powered by Pargo end-to-end, from strategy through execution and measurement
  

• Discovery & insights: Run discovery sessions and translate research into prioritized insights
  

• Backlog management: Sequence and manage the backlog for the dev team, flagging dependencies and priorities
  

Product Launch & Scale

• Product launches: Support new launches by ensuring business readiness, coordinating training, and enabling scale
  

• Gather stakeholder input into iterations required to support product growth
  

User Insights

• User research: Conduct interviews with consumers, retailers, and pickup point partners to surface opportunities for automation and optimisation
  

Hardware Support

• Support the Pargo Point Technical Lead on maintaining and configuring new hardware required for pickup point activations
  

Reporting & Monitoring

• Metrics & analysis: Track product-market fit metrics monthly per offering and conduct deep-dive analysis on data insights
  

Ad hoc Tasks

• Carry out ad hoc operational, technical, reporting, and support tasks as assigned by the team lead or management.
  

• Travel may be required by prior arrangement.
  

Requirements

The Ideal Profile: Who You Are

Personality and mindset traits that define the right candidate:

• A problem-solver first — Sees inefficiencies as opportunities to simplify
  

• Intellectually honest — Won't hide bad data; comfortable with "I don't know"
  

• Relentlessly customer-centric — Spends time with retailers, pickup points, consumers
  

• Comfortable with complexity and trade-offs — Navigates multi-stakeholder priorities
  

• Respectful of the team's constraints — Treats dev team time as the scarcest resource
  

Qualifications & Experience

Required:

• 2–4 years in product management (lean/startup preferred)
  

• Hands-on Jira experience (writes tickets, manages workflows)
  

• Experience in logistics, supply chain, e-commerce, or marketplaces
  

• Understanding the SDLC, KPI tracking and product-market fit measurement experience
  

• Demonstrated user feedback and product decision journey
  

• Google Suite + basic data analysis proficiency (Metabase)
  

• Comfort working autonomously in a lean team environment with minimal overhead
  

Preferred:

• Product portfolio or multi-offering management experience
  

• South African tech background or emerging market experience
  

• B2B/B2B2C product model experience
  

Benefits

Why join PARGO

• Work on real, high-impact data problems in logistics and e-commerce.
  

• Influence how data is modeled and used across the business.
  

• Learn from experienced, hands-on leaders in a scale-up environment.
  

• Competitive remuneration.
  

• Contribution to medical aid and group life cover.
  

• Hybrid setup.
  

• Strong focus on personal growth and skill development.
  

• A collaborative team culture and a great office in Gardens, Cape Town.
  
  

About PARGO

Pargo is a leading South African logistics and technology company, transforming last-mile delivery through a nationwide network of tech-enabled pickup points and smart return solutions. We enable businesses to offer reliable, convenient delivery options to their customers while expanding access across Southern Africa.

We are driven by operational excellence, customer trust, and building systems that scale.

Our Values

At Pargo, our vision is to create access for anybody in Africa. To achieve this, we:

• Take action
  

• Execute exceptionally
  

• Embrace change
  

• Value transparency
  

• Prioritise our customers
  

• Dream big
  

If you believe service excellence requires ownership, discipline, and leadership from the frontline, this role is for you.