Product Manager - Modern Workplace
Brennan · Barangaroo, Sydney NSW ·
- Work mode
- Hybrid
- Employment
- Full time
- Category
- Product
- Experience
- 5+ years
Brennan is hiring a Product Manager to own the roadmap and lifecycle of its Managed Modern Workplace portfolio, shaping Microsoft 365 managed services, endpoint management, and end-user support offerings. The role uses customer, commercial, and product data to prioritize investments, launch new services, and improve end-user experience, and can be based in Sydney, Melbourne, or Brisbane.
Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.
True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:
We are looking for an experienced Product Manager to take ownership of our Managed Modern Workplace portfolio, helping shape how our Microsoft 365, endpoint management and end-user services evolve. This is an opportunity for someone who enjoys making real product decisions.
You will own the roadmap, determine priorities, challenge requests that don’t align with the product strategy, and use customer and commercial insights to decide where we invest next.
This a great role for a Product Manager who likes asking “why?”, making informed trade-offs and seeing the impact of their products. The role can be based in Sydney, Melbourne or Brisbane!
Your key responsibilities:
Brennan is an equal-opportunity employer
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.
True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:
- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities
- Discounted hardware and software
- An environment that embraces learning and development
We are looking for an experienced Product Manager to take ownership of our Managed Modern Workplace portfolio, helping shape how our Microsoft 365, endpoint management and end-user services evolve. This is an opportunity for someone who enjoys making real product decisions.
You will own the roadmap, determine priorities, challenge requests that don’t align with the product strategy, and use customer and commercial insights to decide where we invest next.
This a great role for a Product Manager who likes asking “why?”, making informed trade-offs and seeing the impact of their products. The role can be based in Sydney, Melbourne or Brisbane!
Your key responsibilities:
- Own the product roadmap, backlog and lifecycle for our Managed Modern Workplace portfolio.
- Shape and evolve our Microsoft 365 managed services, endpoint management and end-user support offerings.
- Use customer, commercial and product data to identify opportunities, prioritise improvements and drive product decisions.
- Define scalable, repeatable services, balancing customer needs with commercial viability and operational efficiency.
- Turn Microsoft technology, licensing changes and emerging AI capabilities into new and enhanced product offerings.
- Lead new product and service launches, ensuring they are ready across delivery, support, tooling, pricing, billing and enablement.
- Partner with Sales, Pre-Sales, Delivery and Service Operations to ensure products are sellable, scalable and deliverable.
- Define and continually improve the end-user experience, including support, self-service, automation and device lifecycle.
- Measure product performance and use evidence to drive continuous improvement and portfolio decisions.
- Set the end-user experience standards for each product — service desk interaction model, self-service and automation, device lifecycle — and own the enablement and adoption measurement that ships with it.
- 5–8 years in product management or product ownership, ideally within IT services, managed services or a technology vendor environment.
- Demonstrated ownership of a roadmap and backlog — prioritisation, requirement definition, and lifecycle decisions from launch through to retirement.
- Data self-sufficiency - You get to your own numbers, interrogate them and build an argument on them without waiting on an analyst.
- Artificial intelligence (AI) fluency is highly regarded.
- Strong written capability and commercial literacy
- Strong stakeholder engagement across sales, delivery and operations, with the ability to make trade-offs visible and drive decisions without direct authority.
- A track record of operating independently in ambiguity.
- Strong modern workplace fluency — Microsoft 365, endpoint management, identity, and end-user support and adoption practice.
Brennan is an equal-opportunity employer