Product Manager - Healthcare Payments

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

U.S. Bank is seeking a Product Manager to lead user-facing patient payment solutions within the Healthcare vertical. This role is responsible for driving the end-to-end product lifecycle, from strategy through execution, for applications that enable seamless, secure, and intuitive payment experiences for patients and healthcare providers.

The Product Manager will serve as the primary owner of product strategy, roadmap, and backlog, driving cross-functional alignment while leveraging modern tools, including AI, to improve team effectiveness and product outcomes.

This role requires a strong product-builder mindset, including the ability to rapidly validate ideas through prototyping, leverage AI-enabled workflows throughout the product lifecycle, and continuously iterate products in close partnership with Design and Engineering teams. The ideal candidate is comfortable operating in an AI-forward environment where experimentation, customer feedback, data, and rapid learning drive product decisions.

Key Responsibilities

Product Strategy & Vision

• Define and drive the product vision, strategy, and roadmap aligned to U.S. Bank and Merchant Payment Services (MPS) priorities

• Translate market trends, customer needs, and business objectives into clear product strategies and prioritized initiatives

• Leverage AI-enabled tools and insights to enhance decision-making, roadmap planning, and prioritization

• Serve as the voice of the customer, with a strong focus on usability and accessibility

• Evaluate emerging AI capabilities and identify opportunities to improve customer experiences, operational efficiency, and product differentiation

• Develop and test product hypotheses using customer research, analytics, prototypes, proofs of concept, and experimentation frameworks

Product Discovery, Prototyping & Validation

• Lead product discovery efforts by partnering with customers, Design, Engineering, and business stakeholders to identify unmet needs and validate opportunities

• Create or direct the creation of low-fidelity and high-fidelity prototypes, wireframes, workflows, and MVP concepts to rapidly test assumptions

• Utilize modern prototyping and AI-assisted product development tools to accelerate ideation and customer feedback cycles

• Translate customer insights and prototype learnings into actionable roadmap recommendations and product investments

• Facilitate iterative testing, usability reviews, and feedback loops to ensure products solve meaningful customer problems before development investment

Execution & Delivery

• Own and maintain the product backlog, including epics, user stories, and acceptance criteria

• Lead Agile ceremonies and ensure predictable, high-quality delivery across product teams

• Partner with Engineering and Design to translate business requirements into scalable technical solutions

• Incorporate AI tools and automation to drive team efficiencies in backlog management, workflow optimization, and delivery tracking

• Drive an iterative product development approach that emphasizes incremental value delivery, rapid feedback cycles, and continuous learning

• Balance short-term delivery commitments with long-term product strategy through ongoing prioritization and roadmap refinement

Cross-Functional Leadership

• Act as the central point of coordination across Product, Engineering, Design, Operations, Sales, and Marketing

• Drive alignment across stakeholders and ensure clear, consistent communication of priorities and trade-offs

• Champion the adoption of AI-driven efficiencies across the Product organization, enabling improved collaboration and productivity

• Ensure downstream teams (Operations, Client Support, Sales) are prepared for successful product rollout and adoption

• Foster a collaborative product trio model with Design and Engineering leaders, jointly owning customer outcomes, delivery execution, and product quality

• Lead decision-making through evidence-based discussions, incorporating customer insights, analytics, experimentation results, and technical feasibility

Performance & Continuous Improvement

• Track and analyze product performance to drive continuous iteration and optimization

• Identify opportunities to improve product delivery processes through AI, automation, and data insights

• Provide regular updates to senior leadership on progress, outcomes, and strategic direction

• Establish success metrics for new capabilities and use product analytics to guide ongoing iteration and investment decisions

• Champion a culture of experimentation, learning, and continuous product improvement

Required Qualifications

• 5+ years of experience in Product Management or Product Development

• Strong expertise in Agile/Scrum methodologies and tools (e.g., Jira, Confluence)

• Proven ability to lead cross-functional teams and complex product initiatives

• Demonstrated experience in driving product strategy, prioritization, and execution

• Experience leveraging AI tools (e.g., copilots, automation, analytics tools) to improve team efficiency and decision-making

• Strong communication skills with the ability to influence stakeholders across all levels

• Experience working in an AI-forward product organization where AI tools are integrated into discovery, planning, development, or operational workflows

• Experience creating, reviewing, or guiding product prototypes, wireframes, proofs of concept, or MVPs as part of the product discovery process

• Demonstrated success iterating products based on customer feedback, usability testing, analytics, and experimentation

• Experience partnering closely with Design and Engineering teams to deliver user-centered digital experiences

Preferred Qualifications

• Experience in healthcare technology, patient payments, or fintech/payments ecosystems

• Familiarity with user-facing applications and digital experience optimization (UX/UI)

• Experience ensuring compliance with WCAG, ADA, or other accessibility standards in digital products

• Understanding of regulatory and compliance considerations in healthcare or financial services

• Experience with product discovery methodologies such as Design Thinking, Lean Startup, Jobs-to-Be-Done, or Outcome-Driven Innovation

• Experience using modern prototyping and collaboration tools such as Replit, Figma, Mural, FigJam, Lucid, or similar platforms

• Experience building or managing AI-enabled product features and customer experiences

Core Competencies

• Strategic thinking and roadmap ownership

• Cross-functional collaboration and stakeholder alignment

• Customer-centric and accessibility-first product mindset

• Ability to drive organizational efficiency through AI adoption

• Executive communication and prioritization management

• Data-driven decision making and continuous improvement

• Product discovery and rapid experimentation

• Prototype-driven innovation and validation

• AI-first thinking and technology adoption

• Collaborative product development with Design and Engineering

• Continuous iteration and outcome-focused execution

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.