Product Manager - Healthcare AI

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Product Manager - Healthcare AI

Location

Cleveland

Facility

Remote Location

Department

ITD Division Administration-Information Tech Div

Job Code

T97654

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Product Manager, you will be responsible for managing the lifecycle, governance, and innovation of digital solutions across service lines. In this role, you will ensure products align with strategic goals, address evolving business needs, and deliver measurable value. This role owns the Luminai platform as a product, with a focus on building the strategic roadmap and translating it into clear, actionable plans for execution across projects. You will work closely with the Luminai vendor team, not only as a delivery partner but as an active collaborator to drive outcomes and continuously improve the platform.

This position collaborates cross-functionally with clinical, operational, and engineering teams to identify challenges, translate insights into actionable solutions, and drive innovation that challenges the status quo. Key responsibilities include defining product vision, developing clear and actionable roadmaps, and managing end-to-end product lifecycles from ideation through deployment. The Product Manager plays a critical role in stakeholder management, ensuring alignment across teams and effectively communicating product impact to senior leadership. A strong data-driven mindset and commitment to continuous improvement are essential for success in this role.

A caregiver in this role works remotely in Ohio or Florida, Monday through Friday from 8:00 a.m. – 5:00 p.m., with travel up to four times per year.

To be considered for this position, candidates must reside in Ohio or Florida.

A caregiver who excels in this role will:

• Lead planning and execution efforts to expand capabilities and value of products.

• Drive delivery of business value across products.

• Expand product capabilities to meet business and clinical requirements.

• Use data analytics to guide decisions, refine products iteratively, and report progress and measurable outcomes to senior leadership, aligning products with Value Stream goals.

• Collaborate closely with IT and engineering teams to ensure cohesive, scalable, and forward-thinking digital architecture.

• Champion transformative digital solutions by leveraging technology to meet evolving healthcare needs.

• Define product roadmap and vision that aligns with the organization’s digital transformation goals and drives long-term, impactful solutions.

• Set clear timelines and milestones to guide development and evaluate product success.

• Provide regular, concise updates to senior leadership on product vision, progress, and measurable outcomes, aligning with organizational goals and ensuring all stakeholders understand the value and direction of digital initiatives.

• Manage end-to-end lifecycles from ideation and planning to development, testing, and deployment, ensuring all products meet high standards of usability, effectiveness, and clinical relevance.

• Regularly assess and refine products based on feedback, performance metrics, and evolving organizational needs, ensuring a balance between short-term improvements and strategic transformation.

• Implement an iterative approach to product refinement, continuously seeking opportunities to enhance product functionality, efficiency, and clinical value in response to feedback and new insights.

• Validate service delivery catalogue.

• Oversee product performance, care and feeding.

• Support delivery of capability, value, and innovation.

• Support technology and capability adoption.

• Support product standardization and best practices.

• Other duties as assigned

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s degree in computer science, Information Technology, or a related field

• Four additional years of functionally related technical experience may offset the degree requirement

• Three years of experience as a Team Lead or Manager in an IT or technology-focused environment

• Proven track record of leading digital product transformations and driving measurable impact

• Experience working within multidisciplinary teams and engaging stakeholders across clinical, operational, and technical fields

Preferred qualifications for the ideal future caregiver include:

• Experience with end-to-end ownership and management of healthcare products/platforms within a provider environment, ensuring alignment with clinical, operational, and financial goals

• Experience with healthcare systems such as Epic and Revenue Cycle Management (RCM) platforms

• Exposure to AI-driven business process augmentation, including automation and data-driven workflow improvements

• Strong business stakeholder management experience, including engagement with clinical, operational, and executive leadership to align priorities and drive outcomes

• Ability to translate complex business needs into clear product requirements and scalable digital solutions

• Experience collaborating across IT, clinical, and business teams in a complex healthcare environment

• Demonstrated ability to manage competing priorities while delivering measurable value and improving operational performance

• For Information Technology Division caregivers, ITIL Foundations certification is preferred

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.

• Ability to travel throughout the hospital system.

• Ability to operate a computer and other office equipment.

• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration:

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.