Product Manager, Hardware Solutions

The Product Manager of Hardware Solutions will lead the development and management of our hardware portfolio consisting of panels, keypads, communicators, sensors, modules and other devices. The successful candidate will guide the organization in feature definition, technology selection/ product design and user experience. They will be responsible for helping to expand and deliver a comprehensive intrusion, access control and fire portfolio. Partnering with the Product Manager of Software and Service Solutions, they produce a complete and intuitive end-user experience.

Qualifications:

• Bachelor’s degree or equivalent experience in Business, Marketing, Engineering or related field.
• 5+ years of Product Management experience, leading technology product lifecycle (preferably for hardware product)
• Previous experience managing intrusion, access control and fire products and solutions (panels, readers, credentials, door controllers, system management applications, etc.) with in-depth understanding of product specifications, competitors and the access control landscape
• Track record of managing all aspects of a successful product throughout its lifecycle
• Previous experience communicating requirements to engineering teams and business leaders, managing requirements modifications during product development
• Driven by deadlines; a self starter with strong problem-solving skills and a willingness to do what it takes to get the job done
• Skilled at working effectively with cross-functional teams in a business setting
• Strong quantitative, analytical and critical thinking skills
• Ability to create long-term strategic gameplans while staying on top of critical issues that arise day to day
• Adept at working on multiple projects simultaneously in a fast-paced environment
• Able to travel to visit existing and prospective customers
• Demonstrated oral and written communication skills and the ability to present to large and small audiences.
• Demonstrated excellent attendance and punctuality with good work attitude and ability to work cooperatively with others in the department and company.
• Accept and benefit from constructive performance feedback.

Typical Duties and Responsibilities

1. Lead a team of engineers through a fast-paced environment responsible for product development activities from inception to production. Coach, teach, and mentor team members in a manner which builds trust, collaboration, and breaks down barriers.

2. Manage internal and external customer expectations and communications. The primary goal of the Product Manager, Hardware Solutions will be to successfully build and manage customer relationships, communications, and expectations to grow our security, access control and fire offerings, while minimizing risk to the company using effective communication.

3. Effectively communicate, verbally and in writing, with engineering, upper management, and external customers. The Product Manager, Hardware Solutions will effectively communicate with both internal and external customers providing clear direction, planning, clarification, guidance, decisions, status, and issue resolution. Success criteria for this position will be submitting and presenting to senior management weekly product updates and detailed specifications.

4. Develops a deep understanding of DMP products by working with DMP product managers, dealer visits and discussions to identify and fill product gaps while generating new ideas that grow market share, improve customer experience and drive growth.

5. Conducts market research that includes customers, competitors, employees, sales, and marketing teams.

6. Creates buy-in for the product vision both internally and with key external partners.

7. Prioritizes activities based on business and customer impact.

8. Works closely with Project Manager and cross-functional teams to delivery quality products, services, training, and support with quick time-to-market. Drives product launches. Sets and publishes launch dates.

9. Evaluates promotional plans to ensure that they are consistent with the product line strategy and that the message is effectively conveyed. Acts as a product evangelist to build awareness and understanding.

EOE/Disabled/Vet