Product Manager - Experience
Quest Alliance · Bangalore, India ·
- Work mode
- Hybrid
- Category
- Product
- Experience
- 6+ years
Role Purpose:
The Product Manager – Experience owns the “What and Why” of the product. This role ensures that the product is solving the right problems, for the right users, in the right way, by translating user needs, program context, and learning outcomes into meaningful product experiences.
You will work closely with Product Manager Ops, LxD, UX, Research, Analytics, and Program teams to define journeys, shape solutions, continuously improve user outcomes, and drive the validation of innovations from concept through scale.
Key Responsibilities:
1. Product Discovery & Problem Framing
Lead problem definition grounded in user, program, and field realities
Identify key user needs, constraints, and opportunity areas
Translate ambiguity into clear problem statements and solution directions
Conduct user research, stakeholder interviews, and field immersions to validate problem statements
Synthesize qualitative and quantitative insights into actionable product opportunities
Ensure product opportunities are rooted in real learner, educator, and ecosystem needs
2. Experience Design & Journey Ownership
Own end-to-end user journeys (Explore → Decide → Learn → Transition)
Define experience flows, interaction patterns, and product principles
Ensure coherence across touchpoints (app, content, support systems)
Continuously identify friction points and opportunities to improve engagement, retention, and outcomes
Advocate for learner and educator needs throughout the product lifecycle
3. Requirements & Product Definition
Create PRDs, user stories, and acceptance criteria
Define scope and success criteria for features and journeys
Collaborate with Engineering to ensure clarity and feasibility
Ensure requirements clearly articulate the user problem, desired outcome, and success measures
Support delivery teams in making informed trade-offs while preserving user value
4. Roadmap & Prioritization
Prioritize product roadmap based on:
User value
Learning outcomes
Strategic goals
Evidence generated through research and experimentation
Balance short-term delivery with long-term product direction
Continuously reassess priorities based on user behaviour, product performance, and emerging insights
Align stakeholders around product priorities and trade-offs
5. Measurement, Experimentation & Learning
Work with MEL & Analytics to define:
Learning outcomes
Behavioural indicators
Success metrics across journeys
Ensure product decisions are data-informed
Define success measures and evidence requirements for new features and initiatives
Design, execute, and evaluate A/B tests, usability studies, pilots, and product experiments
Define experiment success criteria and measurement frameworks in partnership with Analytics and MEL teams
Analyze user behaviour, feedback, and product data to validate hypotheses
Translate findings into recommendations for product improvements, refinements, or pivots
Build a culture of evidence-based product decision-making
6. Innovation Validation & Governance
Work closely with Program, Analytics, Knowledge Hub, and Product Operations teams to operationalize Quest’s Innovation Framework across new and existing products
Lead product contributions to innovation stage-gates, validation activities, and evidence reviews
Apply Build, Co-Design, Embed, and Step-Aside decision frameworks when evaluating new opportunities
Define MVP assumptions, learning questions, and validation criteria for innovations
Partner with Analytics and MEL teams to establish adoption, engagement, learning, and impact measures at each stage of validation
Use experimentation, pilots, and evidence gathering to determine whether innovations should be accelerated, validated further, replicated, redesigned, or discontinued
Contribute to innovation reviews, portfolio assessments, and stage-gate decision making
Diagnose whether observed challenges are driven by product design, content design, implementation quality, or a combination of factors, and design approaches to isolate root causes
7. Experience Quality & Continuous Improvement
Ensure high-quality user experience across journeys
Maintain consistency, usability, accessibility, and engagement standards
Work with Design and LxD teams to continuously refine experiences
Monitor product and experience health indicators to identify improvement opportunities
Champion simplicity, clarity, and usability in all product decisions, particularly for low-resource environments
Required Experience & Skills:
6+ years of experience working in product development for learning applications
Strong experience in product discovery, UX-driven product development, and experimentation-led product improvement
Demonstrated experience conducting user research and translating insights into product decisions
Demonstrated experience designing, running, and interpreting A/B tests, usability studies, pilots, or other product validation experiments
Experience taking products, features, or innovations from concept through validation and scale
Ability to synthesize qualitative and quantitative insights into actionable product decisions
Experience using behavioural, engagement, and learning data to inform prioritization and product strategy
Experience working with cross-functional teams (Design, LxD, Analytics, Engineering, Program)
Ability to distinguish between product, content, and implementation challenges using evidence and data
Familiarity with innovation frameworks, MVP validation approaches, experimentation methods, and stage-gate product development
Strong problem structuring, stakeholder management, and communication skills
Comfort working in ambiguous, evolving environments
Experience working in education, skilling, employability, youth development, or social impact contexts is preferred
Salary: The pay band for the position starts at Rs. 1,00,000/- per month (cost to company) (The salary offered will be commensurate with the experience and expertise of the candidate)
Benefits:
In addition to your compensation, you are also eligible for a suite of benefits designed to support your well-being and growth:
- Comprehensive Personal Accident Insurance covering up to ₹10,00,000 annually
- Mediclaim Insurance covering up to ₹3,00,000 annually, supported through our insurance partner, who also offer additional wellness benefits
- Reach for the Stars (RFS) amount of up to ₹5,000 to support your self-learning and knowledge-building efforts
- Internet allowance of up to ₹750/month, reimbursable based on actual usage to support flexible and hybrid working arrangements
- For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to ₹3,000, helping you create a supportive work-life balance
- Access to emotional health and wellbeing programs such as:
* Group sessions worth ₹7,500 per session fully covered by the organisation
* 1:1 counselling sessions (worth ₹1,800 per session), fully covered by the organisation
To Apply:
Interested candidates are requested to apply for the role by filling up the application form via the ATS (Zoho Recruit) platform:
APPLY NOW
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About Quest Alliance:
Quest Alliance prepares young learners in India with the skills, mindsets, and support systems they need to thrive in life, learning, and work.
A social impact organization with close to two decades of experience, Quest Alliance works at the intersection of technology and future skills to make learning more equitable and relevant, especially for socially and economically vulnerable learners.
The organization influences systems to empower young learners in government high schools and trade and vocational institutes to holistically navigate their education to career transitions.
Quest Alliance works across 12 Indian states and is partnered with nine state governments, over 80 CSOs, national ministries, and funders. It has impacted 1.8 million young lives to date.
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