Salary: $142790 to $191084 plus superannuation
Company description:
3 x Product Manager roles available
Job description:
About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
Product and Design Division
The Product and Design division leads the delivery and continuous improvement of products and platforms that enhance how Victorians interact with government services, and help the Victorian Public Service get things done. The Product and Design division combines expertise in product management, user experience (UX) design, service design, and content strategy to create user-centred, accessible, and secure solutions. We work across the Victorian Government to:
- Develop and manage products that simplify enable customer engagement and service delivery
- Apply human-centred design principles to ensure products and solutions are intuitive and meet community needs
- Drive innovation and continuous improvement through data insights, user research, and agile delivery practice
By integrating product and design, with technology disciplines, the division ensures that DGS delivers impactful, sustainable, and user-focused products.
About the role
There is one Ongoing role and two Fixed Term roles available.
As a Product Manager at DGS, you will help design and improve the reusable services that government regulators, agencies and departments use to enact legislation. These services provide capabilities like identity, payments, government navigators, and form submission. Your job is to make sure these products are easy to use, meet the needs of the public and public service, and it a more efficient and a better place to work.
You'll work closely with different teams and departments, using feedback and data to guide decisions and make improvements. This role is a great opportunity to make a real difference behind the scenes in how government works.
Key Accountabilities
- Define and execute on the product strategy and roadmap, whilst ensuring it contributes to the overarching business strategy. Understand and follow current and emerging technologies relating to digital applications, and incorporate into product roadmap where appropriate
- Use data analysis and reporting to drive product decisions, stakeholder engagement and backlog prioritisation
- Experience in a digital business with a record of accomplishment in improving the Customer Experience
- Analyse customer feedback and the overall the performance of the product portfolio from a business, agency and client perspective to identify and prioritise enhancements to improve Service Victoria's products and the experience for customers.
- Work closely with all areas of the business, in particular executives, delivery teams, business analysts, technical delivery and user experience staff to discover, ideate and define product opportunities, and deliver work using agile methodologies.
- Provide leadership to build the team's capability in agile methodologies and capacity to deliver.
- Regularly liaise with representatives from Victorian Government agencies and departments to demonstrate latest product iterations to customers (pre-release) and gather feedback. Prioritise and communicate this feedback to the team.
- Ensure that the Product Manager, Product Director, and Executive Director are kept up to date with progress, delays to progress and any issues arising that will impact on the timely delivery of products.
Mandatory requirements - 5+ years' experience in product management / product leadership in a digital agile environment.
- Expertise in corporate services and ERP systems will be highly desirable
This is 1 x Ongoing and 2 x Fixed Term (for 18 months) roles available. The position is only open to applicants with relevant rights to work in Australia.
For more information and the key selection criteria, please see the Position Description.
How to apply:
Apply before the advertised closing date 11:59pm on Sunday, 18 October 2026. All applications should include:
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages).
Other relevant information:
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. All roles at DGS can be worked flexibly, however it may differ from role to role.