Product Manager, Communications - Everyday Banking Transformation

About the Role

This is an exciting opportunity to join BOQ Retail Bank's Transformation team and play a critical role in one of the bank's most significant customer-focused transformation programs.

As Product Manager, Communications – Everyday Banking Transformation, you will lead the design, development and delivery of customer communication strategies that support large-scale transformation and migration initiatives across our Everyday Banking products and services.

Working at the intersection of Product, Change, Digital, Marketing and Customer Experience, you will help ensure our customers and frontline teams are confidently guided through complex product, platform and service changes.

You will work closely with senior management, customer facing teams and stakeholders across the organisation to identify challenges, collaborate effectively, uncover opportunities and co-design practical communications that deliver meaningful transformation outcomes.

A core part of the role will involve leading end-to-end customer communication strategies and program delivery across a range of channels including email, SMS, direct mail, FAQs, web content, landing pages, in-app messaging and internal communications.

You will be responsible for translating complex banking, technical and regulatory information into clear, customer-friendly messaging that drives understanding, confidence and engagement.

You will play an instrumental role in supporting customer migration and transformation programs by coordinating communications across multiple customer cohorts, developing communication frameworks and reusable content templates, and ensuring messaging is delivered consistently across every customer touchpoint.

Success in this role will require strong stakeholder engagement skills. You will build trusted relationships across Product, Change, Marketing, Digital, Contact Centre, Program Delivery, Risk, Legal and Compliance teams to ensure all communications align with broader transformation objectives and customer support strategies. You will also identify, document, and help resolve risks and issues while ensuring communication activities meet governance, regulatory and compliance obligations.

This is a unique opportunity to influence the future of Everyday Banking at BOQ, helping deliver transformation initiatives that improve customer experiences, and support the bank's strategic direction.

About You

You are a collaborative, customer-focused and solutions-oriented professional who thrives in fast-paced environments and enjoys solving complex challenges.

You combine strong communication, stakeholder engagement, and problem-solving skills with the ability to balance strategic thinking and hands-on delivery.

You have experience delivering customer communication strategies or change programs in complex environments and are confident managing multiple priorities, stakeholders and deliverables simultaneously.

You can take complex information and translate it into clear, engaging and customer-friendly communications that drive understanding and positive outcomes.

Your ability to build trusted relationships and influence stakeholders enables you to work effectively across Product, Technology, Marketing, Change, Risk, Legal and Compliance teams.

You are comfortable working through ambiguity, adapting to changing priorities and taking ownership of challenges from identification through to resolution.

Experience within financial services or another highly regulated industry will be highly regarded, particularly if you have supported customer migrations, transformation programs or large-scale business change initiatives.

Exposure to Jira, Confluence or similar project collaboration tools would also be advantageous.

Most importantly, you are highly organised, proactive and passionate about delivering customer-focused solutions.

You bring strong attention to detail, a commitment to continuous improvement and a genuine desire to make a meaningful impact on both customer experience and business outcomes.

If this sounds like you, we would love to hear from you.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.