Product Manager

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with over 800,000 badges in use. The cloud-based CENTEGIX Safety Platform® initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in over 18,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose

We are seeking a Product Manager to lead product discovery, prioritization, and delivery for solutions focused on emergency response, communications, and situational awareness.

This role will help shape product direction across both daily incidents and emergency scenarios, including medical events and campus-wide emergencies. You will partner closely with Engineering and Product Design to deliver intuitive, reliable software that enables faster coordination, improved visibility, and more effective response outcomes.

The ideal candidate brings strong, foundational product management experience with a proven track record of delivering complex software solutions. Experience in mission-critical environments is helpful, but exceptional product sense and user empathy are our top priorities.

Position Responsibilities

• Own the product roadmap and help shape product direction for emergency response and incident management solutions.
• Lead product discovery with customers, internal users, and stakeholders, synthesizing qualitative feedback and quantitative data to identify high-impact opportunities.
• Balance customer needs, operational realities, regulatory considerations, scalability, and technical feasibility.
• Drive product decisions using customer insights, operational data, and market analysis.
• Translate user needs and business goals into clear product requirements, user stories, and success criteria.
• Build a deep understanding of our users' complex operational and response environments.
• Partner closely with Engineering and Product Design to deliver mission-critical capabilities and user-centered experiences.
• Drive prioritization decisions based on customer impact, technical feasibility, and strategic alignment.
• Communicate product direction, tradeoffs, and progress clearly to stakeholders across Engineering, Sales, Customer Success, and Operations.
• Define and track product success metrics, using insights to guide iteration and continuous improvement.
• Lead cross-functional coordination for product releases and launches, ensuring successful rollout and adoption across customer and internal teams.