Product Manager, Assisted Service

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

We’re looking for a Product Manager for Assisted Services, with a specific focus on Financial Services, Trust & Marketplaces. This role will be critical in crafting the future of how eBay’s customer support ecosystem ensures accuracy, efficiency and ease of use while mitigating risk exposure. You’ll define and deliver AI-powered flows that help our teammates navigate complex Financial Services and Risk related information—so they can focus on what matters most: crafting trust and delight in every interaction.

This role reports into the Global Customer Experience Product organization and works closely with engineering, data science, design, legal, and operations teams across the globe.

Our vision is a future where teammates are liberated from concerns about the tools they use, allowing them to focus entirely on building strong customer relationships and delivering outstanding support. This role will be central to that mission, focusing on the products that directly enable teammate success, ultimately driving improved Customer Experience (CX) ease.

What you will accomplish:

• Lead AI-first innovation across eBay’s Assisted Services products, building intelligent flows that simplify payments, fraud, risk and trust requirements for our teammates and customers.

• Build intuitive user experiences and backend workflows that minimize friction and cognitive burden, helping our teammates stay focused and our operations stay efficient.

• Collaborate across disciplines—partner with Engineering, Legal, Risk, Operations, Trust, and Policy—to define roadmaps, shape data-driven decisions, and drive measurable outcomes.

• Translate insights into action by using analytics, teammate feedback, and customer data to find opportunities and improve product performance.

• Define and drive strategy for our product across multiple domains within Financial Services, Risk and Trust ensuring our systems are robust, compliant, and optimized to deliver exceptional value for buyers, sellers, and the business.

• Champion a culture of responsible AI, ensuring visibility, fairness, and compliance in every solution you bring to market.

What you will bring:

• 5+ years of product management experience, ideally in AI-driven systems, financial services, risk management or customer experience platforms

• A validated grasp of machine learning, data-driven decisioning, and automation frameworks in large-scale environments.

• Experience building products that integrate across multiple systems (APIs, cloud services, enterprise tools).

• Confirmed ability to collaborate effectively across teams and communicate complex concepts with clarity, influence and impact.

• Track record of delivering products that embed policy and risk controls into product design while maintaining a seamless user experience

• Ability to clearly articulate product vision, align partners, and encourage confidence through compelling storytelling

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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